November 12, 2019
The future of public services will be built on engagement with AI
A new report from the RSA, Democratising Decisions About Technology, considers how citizens can have agency over new technologies, such as AI, which are entering their workplaces, homes and lives. This report reveals the desire and capability of ordinary citizens to engage with sometimes complex technology-related questions, and presents a toolkit for organisations looking to engage ordinary people on AI. The NHS, criminal justice system and employers will face a backlash against ‘tech creep’ unless they commit to ensure a role for citizens in designing and deploying tech, the report warns. More →
January 9, 2019
Digital transformation and an uncharted future for workplace design in 2019
by Cherie Johnson and Julie Yonehara • Comment, Technology, Workplace design
In some way, humans have touched every single thing on this planet. We’re stepping into unknown territory. We’re changing everything. Think about that. Now, think about digital transformation. New technologies are changing how we interact with our environment, how we work, how we play and how we live. Tech tools are being more readily adopted as they get better and more accessible and, as a result our attitudes about them are changing. These are big ideas. And, they are rapidly changing our work and the domain of workplace design around the world. More →