Search Results for: employee experience

November 10, 2016

The changing workplaces of Australia’s law firms; more in common with hotels than offices ⁰

by Mark Eltringham • Architecture, Features, Workplace design

Features such as baristas, sky terraces and fine dining will continue a process of transformation at the workplaces of Australia’s leading law firms over the next few years, claims a study by Melbourne based architecture practice Bates Smart. The report claims that the legal workplaces of today are are already unrecognisable compared to what was considered typical yesterday, having more in common with a five star hotel than a traditional office. Bates Smart predicts an even greater shift towards flexibility, collaboration and hospitality from legal firms in the future with the publication of four key findings in its new whitepaper, The Legal Workplace 2020, The report analyses trends in over 135,000 sq. m. of legal practice workplaces and draws conclusions that are indicative of key trends for law firms and the wider market alike.

November 7, 2016

Global case for healthy green building provided ‘for first time’ ⁰

by Sara Bean • Company news, Environment, Facilities management

A global business case for healthy green building design and management has been provided ‘for the first time’ in a new report from the World Green Building Council with examples of the benefits to employers, building owners, designers and developers. The new report Building the Business Case: Health, Wellbeing and Productivity in Green Offices highlights ‘the global momentum behind healthy and green office design and operation’ and showcases over 15 buildings from around the world. The research provides further evidence in the ways that green offices keep staff healthy and happy, improves productivity and boosts business’ bottom line. Steps like improving air quality, increasing natural light and introducing greenery – those which typically have environmental benefits such as using less energy – may also have an impact on the bottom line by improving employee productivity and reducing absenteeism, staff turnover and medical costs, according to the report.

November 4, 2016

Corporate responsibility now essential to attract and retain millennials ⁰

by Sara Bean • Flexible working, News, Workplace

Corporate social responsibility is no longer seen as more than a nice to have, with those working within the built environment for example, appreciating the role it has in reducing greenhouse gases. But it is also being increasingly seen as a positive way of attracting and engaging the right talent. Now according to a new survey carried out in the US, meaningful engagement around CSR is becoming a business – and bottom line – imperative, impacting a company’s ability to appeal to, retain and inspire Millennial talent. Three-quarters (76 percent) of Millennials consider a company’s social and environmental commitments when deciding where to work and nearly two-thirds (64 percent) won’t take a job if a potential employer doesn’t have strong corporate social responsibility (CSR) practices, according to the 2016 Cone Communications Millennial Employee Engagement Study. Because the millennial generation are the most likely to blend their personal and working lives, it’s more important to them than other generations to view their job as a way to make a positive impact on society, the study suggests.

November 4, 2016

Lack of flexible working a major reason for junior staff’s discontent ⁰

by Sara Bean • Comment, Facilities management, Flexible working, News, Wellbeing, Workplace

As we highlighted last month, it seems that flexible working is becoming the 21st century equivalent of the ‘executive washroom,’ with only the more senior members of staff being afforded that perk. Now a new survey suggests that a lack of opportunity for agile working is one of the reasons why junior members of staff are the least happy people in the workforce. There appear to be a variety of factors contributing to this, including: low pay; individuals feeling overworked yet, significantly, unfulfilled and undervalued and of course the denial of flexible working measures. For Office Genie’s latest research into workplace happiness, UK workers were asked how they felt before and after the working day and junior staff members selected ‘quite negative’ and ‘very negative’ more than any other seniority level. Part of the reason may lie in the fact that 46 percent of junior staff report feeling overworked, however nearly a third admit to not feeling fulfilled (32 percent) or challenged (29 percent).

October 24, 2016

Corporate real estate sector continues to make progress in energy consumption, carbon emissions and water use ⁰

by Mark Eltringham • Environment, News, Property

The world’s leading corporate real estate owners and managers are making significant progress in reducing energy consumption, carbon emissions and water usage in their buildings, according to a new report from the Urban Land Institute’s (ULI) Greenprint Center for Building Performance. The Greenprint Performance Report, which measures and tracks the performance of more than 5,400 properties owned by Greenprint’s members, demonstrates a 3.4 percent reduction in energy consumption, a 3.9 percent reduction in carbon emissions and a 4.8 percent reduction in water use between 2014 and 2015. According to the study, since Greenprint started recording building performance in 2009, the energy consumed by members’ properties tracked by Greenprint has dropped 13.7 percent. Carbon emissions from those properties have decreased 16.5 percent; and water usage has dropped by 10.6 percent. The reductions occurred even as building occupancy rose, suggesting that greater space usage does not necessarily cause a decline in building performance.

October 21, 2016

Triple threat to worker wellbeing is financial, mental and physical ⁰

by Sara Bean • News, Wellbeing, Workplace

Workers are under siege from a triple threat to their wellbeing, often dealing with a combination of financial, mental and physical health problems. Research from AXA PPP healthcare claims that over half (52 per cent) of nearly 2,500 workers polled had faced financial difficulties, while around a third say they’ve lived with mental ill health (36 per cent) or had problems with their physical health (30 per cent). Most workers (81 per cent) say that, when they’ve experienced difficulties with their mental health, their physical health has suffered too, while over half (52 per cent) admit that their finances have been adversely affected. Similarly, when facing problems with their physical health, 71 per cent say that they’ve also experienced difficulties with their mental health, while 40 per cent report that their finances have taken a turn for the worse. A sizeable proportion of employees who’ve had financial difficulties say that their mental health (76 per cent) and physical health (50 per cent) have also been adversely affected.

October 19, 2016

Where are zero hours contracts and the gig economy taking us? ⁰

by Mike James • Comment, Flexible working

Zero-hours contracts have had a bad time in the press. Mike Ashley, founder of Sports Direct, has taken a pounding after uproar over workers conditions, and after vehemently defending his position, he is remarkably making a U-turn, ditching the controversial zero-hours employment arrangements. A large number of companies new also turning their backs on zero hours, including Cineworld, Greene King and Wetherspoons. Casual work isn’t a new phenomenon. In fact, the secure, jobs-for-life of post-war Britain lasted merely a few decades. Prior to the 1940s casual work was the longstanding nemesis of the working class. The welfare state and the much-cherished political mantra of full employment emerged in a post-war, golden age. In the 1980s capitalism found its sway. Margaret Thatcher redefined worker’s rights, and it paved the way for employers to benefit again from a more flexible workforce and ultimately what we now refer to as the gig economy.

October 18, 2016

The global uberification of commercial property and the workplace ⁰

by Anthony Brown • Facilities management, Features, Property, Technology, Workplace design

Technology doesn’t just transform the world, it reshapes our language. So, we all need to get used to the word uberification as well as the idea of it. Based on the success of the on demand taxi service Uber, the word refers to the way a product or service becomes available to customers on demand via the Internet. Customers book a service only at the point of consumption. This represents an entirely new commercial model and is the defining characteristic of the new 21st Century economy. Uber may have provided the tipping point, going from start up to market valuation of $66 billion in just 7 years, but its success has given us a name for a process that is reshaping businesses and customer experiences across the entire economy, including in the commercial property sector.

October 18, 2016

UK large businesses are failing to create a culture of creativity and innovation ⁰

by Neil Franklin • News, Workplace

A new study claims that the UK lags behind other European countries when it comes to fostering a culture of innovation at creativity at work. Whilst 63 percent of French employees and 57 percent of Spanish employees feel empowered to lead innovation and drive change, less than half (47 percent) of employees surveyed across the UK agree. In turn, this appears to be impacting morale; just 54 percent of employees in the UK said they feel inspired in the workplace compared to 74 percent in Spain, 73 percent in France and 66 percent in Germany. As businesses strive to stay ahead of the competition, making innovative use of technology is a top priority. However, the research commissioned by BMC and conducted by Opinion Life, suggests that businesses across the UK are struggling to foster an innovative culture fast enough and failing to capitalise on the creativity of their staff.

October 14, 2016

Digital tech, leadership and company values aid staff performance ⁰

by Sara Bean • Facilities management, Flexible working, News, Technology, Wellbeing, Workplace

Accessible leaders and strong company values are important factors that can ultimately reflect an employee’s success or failure within the company. However,so too is equipping employees with the latest technology, and it’s an area where many organisations are falling down. A study by Oracle awarded low marks when it came to companies capitalising on technology to help them connect with employees in more ways than ever to create a more modern and customised learning experience. Just 44 percent of respondents said that their employer uses the latest digital technology to enable them to effectively perform in their role. Feedback from nearly 5,000 full-time employees at organisations with 250 or more employees also revealed that only 38 percent say that their company is concerned about their overall well-being, despite the fact that employees are most comfortable and productive within a creative, yet flexible workplace culture. More →

October 13, 2016

Mix of core and flexible workspaces will shape real estate by 2030 ⁰

by Sara Bean • Facilities management, Flexible working, News, Property, Technology, Workplace design

Thanks to the combination of a changing workforce and greater connectivity, up to 30 percent of corporate real estate portfolios will incorporate flexible workspaces by 2030, with offices more likely to be built around core hubs and comprising fewer locations. Along with this the Internet of Things and smart buildings will create new ways of managing productivity, sustainability and the user experience. These are some of the key findings of JLL’s new report series ‘Workspace, reworked: ride the wave of tech driven change’; two reports exploring the impact of technology, data and digital disruption on work spaces and real estate investment strategies. The series focuses on the office sector over the next 15 years, looking at how occupiers, developers and investors will need to view real estate differently and adapt in order to enhance investment returns and create work spaces that are fit for purpose in a rapidly changing, highly-connected world.

October 11, 2016

Weird science; how workplace professionals are in danger of obsessing about data ⁰

by Jess Brook • Comment, Workplace, Workplace design

There’s been a series of reports recently and a lot of PR to back them up, plus we’re headed at pace into the workplace event season. Pretty soon we will be neck deep in data. And misleading headlines. Some of it is good. Some of it is bad. We need to be wary of the data, the science behind some of it and the wild claims made as a result. There’s a great piece about how big data isn’t the answer to our problems in Wired. One argument it puts forward is this: “today’s data sets, though bigger than ever, still afford us an impoverished view of living things.” It feels like there is a poor view of the workplace right now. One problem here is the commercial imperative to get results. That means the PR teams pick over the bones of what might be quite thin research and then bold arguments are extrapolated. It means detailed insights are blurred by headline grabbing claims, or simply not there in the first place.

More often it means ‘research’ doesn’t generate anything new – which is not good for headlines. So, reports are dressed up as pseudo-science. This is not just an issue unique to UK the commercial property and workplace arena either. Only recently Dana Carney has challenged her joint research into the power of body language with co-author Amy Cuddy. Carney is arguing the results of research were false, plain wrong, based on bad science. This undermines valuable work being done by other groups in the market place – i.e. the great unwashed comprising directors of estates, HR professionals and facilities managers begin to tire of data and grow a little weary of the whole experience.

It’s confusing for the very people that need informing, educating and influencing so that they make intelligent decisions about their workplaces. For example, you cannot measure 28 factors relating to physical space and then argue that it allows clients to link workplace design to key business drivers such as employee engagement and organisational commitment. To make such a leap you need to focus very hard indeed on organisational culture and the behaviours of the people in that organisation.

Too often the key themes of culture and behaviours are not so much in the back seat, but left at the kerb side as the research vehicle heads off down the highway. Criticisms of open plan and the use of offices by those in a leadership position need to be placed in the context of that organisations whole way of being. It can work if allowances are made for culture and behaviours.

Allegedly, 89 percent of senior leaders have a private office. This is not open plan. True open plan, and where benefits of open plan are seen, is when everyone exists and works on a level playing field with numerous and varied alternate work areas being made available. Again, it’s not just about the spaces available. Some companies will introduce the variety and do nothing to change with behaviour to allow people to understand, embrace and feel able to use these new and different spaces. It’s the same way the presence of a DJ and dancefloor don’t mean that people will automatically dance – just think of the bad parties with no atmosphere and awkward people.

Workplace professionals have a duty to think this data through before making any claims, arguments or indeed, any recommendations. Too many decision makers in the C-suite are saying right now: “OK, based on this data I’ll put everyone in open plan, buy sit stand desks for all and provide people with some enclosed settings and we’re good to go,” and still find the business is no more engaged or innovative because it’s not based on how the company actually operates and does not factor in people, change or culture.

We all need to check this data thoroughly before making too many easy headline grabbing and PR driven conclusions. After all, it’s not always easy to know good from bad – just ask a doctor. Doctors may know the latest scientific research but they evaluate patients at a personal level before any application – and businesses need to do the same. Likewise, an Oxbridge or Harvard professor like Amy Cuddy or Dana Carney should be generating good science, but that’s no excuse for not constantly challenging the research that comes through.

Don’t take these PR headlines about workplace for truth. Let’s be careful out there people.

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Jess Brook is Workplace Strategist at Hatch Analytics