May 17, 2018
What exactly is driving the global workplace conversation?
There is a growing body of research and understanding on the impact that working environments, workplace habits and culture have on people and broader business performance. The very best workplaces in the world – some of which will be on show at Workplace Week in New York next month – are changing our expectations around the look, function and purpose of office space. These workplaces are designed much like ecosystems – every inch designed with the comfort, wellbeing and productivity of the people who occupy them in mind. The new world of ‘workplace management’ is about designing and delivering multi-faceted, minute-by-minute, multi-sensory experiences that create an emotional response. It is about designing workplace experiences to deliver a specific mission. It encompasses thinking about journeys and destinations, the fusion of space, information, and services – and how these reflect organisational personality, support human effectiveness, and lure in talent. But, as those in the industry will be all too aware, this hasn’t always been the case. So, what’s to thank for this fresh approach to workplace design and management?
Organisations are failing to get the basics right when it comes to providing the digital and virtual systems that support employees in their roles, despite an evolving technological landscape and rise in flexible working, a new report has claimed. Data released by Leesman analyses how organisations can better support employees by offering the technology tools and infrastructure that enable people to work in a flexible way. In Deloitte’s 2018 Tech Trends report issued at the beginning of 2018, there was a heightened focus on how disruptive technologies will help businesses achieve larger strategic and operational goals and drive greater value. It predicted that within the next two years, more companies will embrace the emerging ‘no-collar workforce’ trend by redesigning jobs and reimagining how work gets done in a hybrid human-and-machine environment. However, Leesman’s findings show that, as of yet, organisations are failing to get the digital basics right. According to its latest dataset (Q1 2018) 23 percent do not agree that they have the technology tools and infrastructure that enable them to work in different locations across the office or from different locations outside of the office.
There have already been warnings from workplace experts that the legal profession isn’t one to choose for those starting out on their careers as it’s ripe for automation, and a new survey claims these changes are happening fast. According to a survey of over a 100 law firms by CBRE, nearly half (48 percent) are already utilising Artificial Intelligence (AI) and a further 41 percent have imminent plans to do so. Of the firms already employing AI, 63 percent of firms are using it for legal document generation and review, and the same proportion for e-discovery. Due diligence (47 percent) and research (42 percent) were also common applications, along with compliance and administrative legal support (each 32 percent). The use of AI will affect employment levels, with the greatest impact predicted at the junior and support levels, where nearly half (45 percent) of firms believing that there will be a reduction in headcount. In contrast, only 7 percent of firms believe that senior headcount levels will be reduced.
Over a fifth (21 percent) of 18-24 year olds admit that they have rejected a potential employer because of the poor design of the office or lack of amenities available, while 34 percent in the same age group would be willing to commute for a maximum of one hour each way to an office that is considered perfect – compared to 22 percent of 45-54 year olds. The research, commissioned by Mindspace, found that 16 percent of 18-24 year olds have actually left a job because of how poorly designed the office was in one of their previous roles. Overall, nearly a third (31 percent), of workers are bored with their current office environment and feel uninspired at work, with 28 percent of workers describing their place of work outdated and dull. The research also found that while most workers had access to amenities such as a kitchen (72 percent), meeting rooms (66 percent) and free tea & coffee (53 percent), what UK office workers desire the most to improve morale is more natural light, air conditioning and improved interior lighting.
Over a third of workers are adversely affected by a lack of natural light in their office, others complain that the lighting is too bright and a significant proportion say the quality of light provided is so weak they struggle to read. This is according to a new poll which quizzed employees about the difficulties associated with workplace lighting and found that headaches and dizziness were a problem for one in seven. Other employees reported finding the lighting too bright and dazzling (12.4 percent), while one in 10 said they had to strain their eyes due to a general lack of light. A similar proportion said they were bothered by the position of the lights and by the ‘stressful environment’ created by their workplace lighting (9.3 percent each). The findings come as reports of ‘sick building syndrome’ — a condition associated with office work that causes symptoms including headaches and respiratory problems — continue to hit the headlines. Such symptoms are usually attributed to unhealthy or stressful elements of the working environment, such as poor ventilation and lighting.
May 18, 2018
The toxic workplace is not only about culture, but is a very real physical problem
by Johanna Ljunggren • Comment, Environment, Workplace design
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