Search Results for: performance

Calls for commercial property sector to have a greater focus on customer experience

Calls for commercial property sector to have a greater focus on customer experience

by • News, Property, Workplace design

The UK commercial property industry is undergoing a fundamental shift towards a more customer centric approach, with an increasingly greater emphasis being placed on delivering outstanding customer service to occupiers. This is the key finding of a new report from The British Council for Offices (BCO) entitled ‘Office Service Standards and Customer Experience: a best practice guide’. While for those who hold a very traditional landlord occupier relationship this change in thinking, attitude and operation may feel revolutionary, the report argues we are already seeing the industry evolve across the board. It claims that this is accelerated by new ‘property sector disruptors’, who are driving a shift in the relationship between property owners and corporate occupiers. To ensure they are keeping pace with their changing requirements and aspirations, property owners and managers are increasingly realising the need to invest in building strong relationships with their occupiers

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Report warns of growing cybersecurity threat to organisations by their own staff

Report warns of growing cybersecurity threat to organisations by their own staff

by • Facilities management, News, Technology, Workplace

An overwhelming majority of employees are deliberately seeking out information they are not permitted to access, exposing a major cybersecurity problem among today’s workforce, claims new research published by One Identity. The survey, conducted by Dimensional Research, polled more than 900 IT security professionals on trends and challenges related to managing employee access to corporate data. Among key findings, a remarkable 92 percent of respondents report that employees at their organisations try to access information that is not necessary for their day-to-day work – with nearly one in four (23 percent) admitting this behaviour happens frequently. Most alarmingly, the report indicates that IT security professionals themselves are among the worst offenders of corporate data snooping. One in three respondents admit to having accessed sensitive information that is not necessary for their day-to-day work.

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UK improves opportunities for young workers, but faces longer term challenges from automation

UK improves opportunities for young workers, but faces longer term challenges from automation

by • News, Workplace

The UK could boost GDP by £43 billion if it reduces the number of young people not in education, employment or training (NEET) to match Germany, the best performing EU country. This is equivalent to a GDP increase of around £7,500 per 18-24 year old, according to estimates in PwC’s latest Young Workers Index. This year, the UK reached its highest position since the Index began in 2006, climbing to 18th out of 35 OECD countries from 20th last year. The UK’s improvement reflects lower youth unemployment and NEET rates as the economic recovery from the financial crisis has continued, but it still lags behind many other OECD countries, with Switzerland, Iceland and Germany leading the pack.

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Rising numbers of employees face demotion, disciplinary action or dismissal for disclosing mental health issues

Rising numbers of employees face demotion, disciplinary action or dismissal for disclosing mental health issues

by • News, Wellbeing

Most UK employees have experienced mental health issues because of work yet over a million people face negative consequences after disclosing, according to a new report, Mental Health at Work published by the charity Business in the Community in advance of World Mental Health Day.  YouGov surveyed over 3,000 people in work across the UK for the study and found that three in five (60 percent) employees have experienced mental health issues in the past year because of work. Yet despite 53 percent of people feeling comfortable talking about mental health at work, a significant percentage of employees risk serious repercussions for disclosing a mental health issue. 15 percent of employees face dismissal, disciplinary action or demotion after disclosing a mental health issue at work (almost twice the number identified in similar research undertaken in 2016). Scaled up to the general working population, this could mean as many as 1.2 million people negatively affected for disclosing mental health problems.

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Ongoing drive to replace full-time employees with freelancers and contractors in US, claims report

by • News

According to a new report from software firm Mavenlink, over three quarters (79 percent) of US executives believe that the use of contracted white collar workers offers them a competitive advantage, while 63 percent of employees say they would quit their current job to take advantage of a freelance opportunity.  The study, On the Verge of a White Collar Gig Economy: On-Demand Workforce Trends According to Today’s Business Leaders claims to have uncovered significant trends in enterprise use of external contractors, an influx of highly skilled contractors into the workforce and increased individual interest in flexible working structures. This study conducted interviews with 300 professionals from different US based organisations with titles of director or above.

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Lack of cultural inclusiveness means staff reluctant to share personal issues at work

Lack of cultural inclusiveness means staff reluctant to share personal issues at work

by • News, Wellbeing, Workplace

Lack of inclusiveness means staff reluctant to share personal issues with employersUK workers are still uncomfortable about having honest conversations at work, with nearly two thirds (61 percent) feel they keep an aspect of their lives hidden in the workplace. The research from Inclusive Employers found family difficulties (46 percent) was the most likely hidden issue at work, followed by mental health (31 percent). One in five also admitted they would hide their sexual orientation while at work. It also found a generational divide, with 67 percent of employees aged between 18 -24 years old keeping something secret compared to 55 percent of those over aged 55 years or over.  The data, released to mark National Inclusion Week 2017, found this lack of openness can have negative impacts on workers and employers, with over a quarter of workers (26 percent) admitting they would feel less connected to their workplace if they hid an aspect of themselves and 18 percent saying their performance would suffer.

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An inability to develop skills at all ages leaves people unprepared for the future of work

An inability to develop skills at all ages leaves people unprepared for the future of work

by • News, Workplace

Efforts to fully realise people’s economic potential in countries at all stages of development are falling short due to ineffective deployment of skills throughout the workforce, development of skills appropriate for the future of work and adequate promotion of ongoing learning for those already in employment. These failures to translate investment in education during the formative years into opportunities for higher-quality work during the working lifetime contributes to income inequality by blocking the two pathways to social inclusion, education and work, according to the World Economic Forum’s Human Capital Report 2017. The report measures 130 countries against four key areas of human capital development; Capacity, largely determined by past investment in formal education; Deployment, the application and accumulation of skills through work; Development, the formal education of the next generation workforce and continued upskilling and reskilling of existing workers; and Know-how, the breadth and depth of specialised skills-use at work. Countries’ performance is also measured across five distinct age groups or generations: 0-14 years; 15-24 years; 25-54 years; 55-64 years; and 65 years and over.

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Shocking level of dissatisfaction amongst workplace occupants, finds Leesman

by • Facilities management, News, Wellbeing, Workplace design

There is a shocking level of dissatisfaction among the workforce according to a new global report from Leesman, which looks at how a poorly planned workplace can have a negative impact on employees, and inhibit their ability to perform. The findings show that while employers continue to face economic uncertainty, many of their employees are having to endure workplaces that fail to support their basic working day, obstructing their ability to positively contribute to business success.  ‘The Next 250k’, a global report based on the evaluation results from more than 250,000 employees across 2,200+ workplaces in 67 countries found that 43 percent of employees globally do not agree that their workplace enables them to work productively. In the UK, that figure jumps to 46 percent. Therefore, in line with ONS employment figures, for over 1.3 million UK workers, the office is simply not good enough.

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New advice issued to small businesses on health and wellbeing in the workplace

by • News, Wellbeing, Workplace

Although the majority (60 percent) of the UK’s private sector workforce are employed by small businesses; advice and support for employers and individuals in supporting health and wellbeing at work has generally focused on large companies. This is the impetus behind a new campaign launched by The Federation of Small Businesses (FSB) which focuses on the wellbeing of small business owners and employees. Alongside Public Health England and other organisations, such as the mental health charity, Mind, FSB has also developed Wellbeing in Small Business: a short guide, which aims to provide ideas people can adopt to improve their health and wellbeing. It includes advice on how to start conversations about stress, mental health and wellbeing, tackling loneliness, managing flexible working arrangements, networking, fitness groups and improving the physical environment.

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Two thirds of employees feel pressured to work through lunch hour

by • News, Wellbeing

Over two thirds of UK employees are working unpaid over lunches because of heavy workloads and manager expectations, according to a new survey from office supply firm Viking. Of the 1,500 office workers surveyed, many employees felt they were expected to work through breaks or wanted to look busy for managers and 38 percent simply said they had too much work to fit in to the day.  While 82 percent said they felt their current lunch break allowance was long enough, a worrying two thirds (67 percent) admitted to working through their lunch at least once a week. That number is even higher (80 percent) for 25-34-year olds. Around 14 percent of all respondents said they do so every day.

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The mega trends that continue to reshape the workplace around the world

by • Events, Features, Property, Technology, Workplace design

Last week, over 600 workplace and property experts met in London at the CoreNet Global Summit 2017 to discuss some of the most important trends affecting the sector. The debates underlined one important fact about property and workplaces, which is how they are shaped by major, globalised events as much as they are local needs and the objectives of specific organisations. This quickly became evident on day one, which demonstrated how dramatic shifts in the geopolitical landscape, all of which are impacting corporate real estate – from America First to Brexit – remain key talking points for the industry. Opening speaker Linda Yueh (University of Oxford and London Business School) explored several possible scenarios, including how the focus of ‘Trumpism’ would have a significant effect on the U.S. role on the world stage, with the priority on the domestic economy leaving little scope for global trade. She also predicted that a ‘hard Brexit’, with no new trade deal with the EU, will be the most likely outcome for the UK’s withdrawal process; and that businesses will need to focus on alternative WTO rules as an urgent priority. Other impacting factors covered by Yueh included the rise of a dominant global middle class, and China’s need to rebalance its economic growth drivers.
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Eight pathways launched to combat unethical practices in construction supply chains

by • Architecture, Facilities management, News, Property

A new eight stage action programme called APRES, has been released by the Building Research Establishment (BRE) to support the responsible and ethical sourcing of materials, products and people. This call to action has been created in partnership with Loughborough University and presents eight pathways to best practice to combat modern slavery and unethical practices in supply chains. The pathways aim to take organisations and individuals from the level of ‘Baseline’ to ‘Best in Class’ performance.

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