June 12, 2020

Building a culture of trust has never been more important

by Jonathan Richards • Comment, Workplace

Trust is a concept we often find hard to describe. It’s sticky, intangible and difficult to pinpoint but we know when trust is absent. When it’s missing from a workforce, a culture can unravel. According to the Culture Economy Report 2020, 43 percent of employees in UK SME’s don’t trust their employer to do the right thing – a 16 point decline since 2018. This is alarming. Working remotely over the last few months has highlighted just how important workplace trust is, between employees and management, and vice versa. More →

June 9, 2020

A thank you for the bitter knowledge offered by the lockdown

by Adam Burtt-Jones • Comment, Flexible working, Workplace design

With all challenges come opportunities. Covid-19 will most likely be the single largest challenge and disrupter of a generation. It has the potential to create the greatest significant shift in working behaviours and standards of the past hundred years. Workspace consultants, enlightened clients, designers, researchers and commentators have been hammering the agile / home/ remote working drum for the past twenty years or more, waiting patiently for this kind of opportunity. More →

June 8, 2020

The paradox of how routines can help us be more productive and creative

by Nick Chater • Comment, Flexible working

Former US president Barack Obama famously had a wardrobe full of identical suits. As a world leader, life presents more than enough big decisions – Obama’s reasoning was that it made sense to minimise the complexity of the small decisions. Artists are often thought of as rather different. Francis Bacon, for example, had a tempestuous personal life, a notoriously chaotic studio, and a penchant for late nights at London’s seedier drinking clubs. Yet even Bacon’s working habits were surprisingly regular – usually starting work at first light with strong tea, before heading out around midday for his first glass of champagne.

June 4, 2020

Right, said Fred. Here I am again

by Mark Eltringham • Comment, Technology, Wellbeing

If there has been an underlying driver of workplace thinking over the past several decades, it has been a rejection of the principles of scientific management. These begat the idea of the office as a factory, subject to the same rigid times and places of work and the same culture of process, efficiency and productivity. This made a pantomime villain of its key figure Frederick Taylor. The worst adjective you could use to describe a working culture was Taylorist. More →

June 3, 2020

Data is changing the role of the workplace and HR

by Shaun Guyver • Comment, Property, Workplace

Business leaders have been heavily dependent on HR, real estate, and technology functions working together to help their organisation adapts to this new world of work during the pandemic. Ensuring personal safety, promoting wellbeing, encouraging collaboration, and maintaining efficient service delivery will never be more important than in the coming months. The challenge facing CRE leaders is how to advise on the appropriate range of workspaces and hygiene standards to allow organisations and their people to thrive, and how to cut through the complexity of accessing and interpreting data to achieve this. More →

June 2, 2020

Embracing emotion and empathy to drive us beyond this crisis

by Riccarda Zezza • Comment, Workplace

We’re currently living and working through some of the most intense, challenging conditions many of us will have had to endure – and we all will empathise that it can be particularly difficult to manage your working life. A recent study in Harvard Business Review found that tiredness, fear and panic all reduce our ability to think clearly, to be able to manage our relationships effectively, to focus on the right priorities, and to be able to make intelligent and informed decisions. More →

June 1, 2020

Zoom fatigue and the new era of online meetings

by Mark Eltringham • Comment, Technology

When it comes to that annual announcement the publishers of dictionaries like to make about their Word of the Year, 2020 will have only one candidate. But if there were a shortlist, you can bet that Zoom would be on it. The uptake of Zoom and other apps to help people connect during the lockdown has been remarkable. Numbers emerge each week of the scale of growth, but they’re instantly out of date and probably meaningless anyway. We could make up something like there having been a 2,300% increase since March 23rd, and it might as well be true. More →

May 29, 2020

The role of workplace professionals in the new era of work

by Kelly Bream • Comment, Flexible working, Property

Many consequences of the COVID-19 crisis are immediately apparent to workplace managers and users. Potentially less obvious, are the fundamental changes to the job roles involved in managing commercial property, both within occupier businesses and property management teams alike. More →

May 26, 2020

The experience of working from home is not the same for everyone

by Anna Hern • Comment, Flexible working, Wellbeing

So we’ve demonstrated that we can work from home. But is it a permanent solution? We hear senior managers counting the numbers and working out just how much money will be saved if organisations no longer need their office space. It’s a seductive argument. So before we all settle down in our spare bedrooms with a sigh of relief, let’s just have a think about what that model would mean in the long term. More →

May 22, 2020

Doing the homework on home-work

by Tim Oldman • Comment, Flexible working

COVID-19 will change the world in innumerable ways. It is already affecting how we think about disease transmission, consumption, labour, travel, and even space and distance. And it will change how we think about work. Almost immediately, however, designers, architects and everyone else with a stake in the future of workplace have spotted an opportunity to get creative and solve a problem that we don’t yet understand. More →

May 19, 2020

People working from home have the same legal protections as they do in offices

by Chris Salmon • Comment, Legal news, Wellbeing

Even as the COVID-19 lockdown eases, it is predicted that many people will continue to work remotely for the foreseeable future. Government advice remains that those who can work from home should do so. This throws up a key question for employers both in the current circumstances and going forward. Namely, what are employers’ ongoing legal obligations for the health and safety of homeworkers? Put simply, as an employer, you have the same legal duty of care for the health, safety and wellbeing of employees working from home as you do for those based in your office. So it’s worthwhile knowing what that means. More →

May 19, 2020

Getting beyond the hype of technological innovation and productivity

by Prof Henry Chesbrough • Comment, Technology

Not long ago, innovation was a largely internal affair. The journey from the laboratory to the marketplace took place largely within the four walls of the firm. Think of Bell Labs, IBM Research, or Xerox PARC. Each of them created important technological breakthroughs. And each breakthrough was commercialized through the company’s own businesses. More →