October 2, 2015

For once and for all, please stop with this ‘death of the office’ stuff ⁰

by Mark Eltringham • Comment, Furniture, Property, Technology, Workplace design

I was involved in a meeting with an office fit-out company this week which involved a discussion of how their clients can develop misconceptions about the extent to which their contemporaries are introducing new office design and management models based on agile working, shared space, mobile technology and all that other good stuff. This presents a particular challenge for firms in the sector because their day to day experiences of what clients talk about and ask from them can be pretty removed from the things talked about in the media. If you were to judge the state of the office solely on the basis of what you read and hear and see at shows, it would be easy to conclude that the office is indeed dying and dragging down with it the markets for office furniture, commercial property and traditional technology. The problem is that the facts don’t support that notion at all.

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September 30, 2015

Case studies illustrate key role of HR in transformational change ⁰

by Sara Bean • Facilities management, News, Workplace, Workplace design

A growing understanding of the importance of breaking down silos between workplace disciplines has resulted in initiatives such as the launch of the Workplace Conversation. Now a new report from the CIPD and the University of Bath, features four change management case studies that demonstrate what can be achieved when HR becoming an integral part of the team responsible for designing and implementing all the processes required during periods of transformational change. The report, Landing transformational change: Closing the gap between theory and practice features BBC Worldwide, HMRC, News UK and Zurich UK Life and reveal that in all these cases, the HR function was most successful when it facilitated action, enabling managers to inject their own customisation to suit the needs of their divisions, rather than adopting a more centralised approach to implementing change.

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September 28, 2015

A review of the CIFF office design show 2015 in Shanghai ⁰

by John Sacks • Comment, Events, Furniture, Workplace design

Shanghai’s population is reported to be in the region of twenty six million, more than double that of London, and the city continues to creep outwards inexorably, attracting even greater numbers. For the casual visitor however, its vast size does somehow seem to be manageable, just. The traffic is very heavy of course, but it does move, albeit slowly. There are few commercial vehicles on the city’s roads during the day and, in an effort to control the rampant pollution, almost all of the private cars and scooters are either electric or hybrids. This means that there is an eerie near-silence from the massive volume of traffic, interrupted only by the occasional police siren or outbreak of hooting from an impatient motorist. After dark, on poorly-lit streets, pedestrians are at real risk of getting run over by the silent cars or scooters that rarely use their lights – an economy measure?

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September 26, 2015

Visions of the future of work + Gen Y hype + flexible firms ⁰

by Sara Bean • Environment, Flexible working, Furniture, Newsletter, Property, Workplace, Workplace design

In this week’s issue; legend of the UK office furniture sector, John Fogarty reflects on his five decades of experience; Mark Eltringham argues the TMT sector no more fell from the heavens than Gen Y, and Charles Marks weighs up the pros and cons of the BREEAM environmental standard. The financial sector dominates the annual list of Top Employers for Working Families and we reveal there’s a tendency to drift into caricature when describing multigenerational working. Activity in Europe’s commercial property markets is at its highest level since 2007 and colleagues, not bosses can make people feel more engaged at work. Check out our video evidence which shows how some visions of the future of work can be remarkably prescient while others get it completely wrong. Visit our new events page, subscribe for free quarterly issues of Work&Place and weekly news here. And follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

September 25, 2015

Nearly half of UK workers complain of wasted time in office meetings ⁰

by Sara Bean • News, Technology, Workplace, Workplace design

If you’ve sat through meetings where half the participants pay more attention to their phone than the people in the room you’re not alone. A recent YouGov study commissioned by arvato UK found an ‘always on’ culture and raft of distractions at people’s fingertips mean an average 33 percent of workers confess to checking personal emails, social media or sending personal SMS messages during meetings. An astounding six percent of workers find it such a struggle to stay focused they even take naps during meetings. And despite new technology causing a distraction, old technology also plays a role in meeting efficiency, with almost half of workers (45 percent) experiencing delays and interruptions due to IT issues. A lack of discipline and poor adherence to best practice processes is another challenge, with 43 percent of UK employees regularly experiencing meetings that start late or overrun.

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September 24, 2015

Weighing up the pros and cons of the BREEAM environmental standard ⁰

by Charles Marks • Comment, Environment, Facilities management, Workplace design

For some years there has been a growing awareness of the need to improve the environmental performance of buildings. This is closely linked to both the Government’s own international commitments to reduce carbon emissions by 80 percent over the next 35 years and the need of organisations to act ethically and cut costs while they’re about it. Buildings are important in this regard because of their impact on the environment (and the bottom line). According to The Carbon Trust, buildings produce around 37 percent of the UK’s total carbon emissions, 40 percent of it from commercial buildings.This is commendable stuff but the real problems arise when it comes to meeting such laudable goals in practice. We are learning all the time about how to achieve the best results and we are helped in that with the availability of a number of increasingly sophisticated building environmental standards.

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September 22, 2015

John Fogarty reflects on a career in office furniture spanning five decades ⁰

by John Fogarty • Comment, Furniture, Workplace design

I was lucky to enter the office furniture industry in 1971, at the beginning of a decade shaped by the explosive advent of new office technology. What had gone before would not have looked that different to anyone who’d worked a corporate office in the 1890s: serried ranks of desks occupied by clerical staff bashing away on manual typewriters and comptometers (calculating machines). Although electric typewriters had been around for most of the century, decades of global conflict had constrained their development. The first major advance came with the launch of the IBM Selectric golf-ball in 1961. Although a beautiful object – I recall this being the first item associated in my mind with the term ‘product design’ by a named designer (Eliot Noyes) – it remained expensive and rare until the price reductions driven by the multi-licensing in 1972 of the Diablo daisy-wheel print head.

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September 21, 2015

New study highlights the key roles of real estate at UK’s top law firms ⁰

by Mark Eltringham • Case studies, Facilities management, News, Property, Workplace design

The UK’s top law firms are spending more on their real estate and allocating more space to staff, following years of reductions. Those are two of the key findings of a new report from The Lawyer magazine and property consultants JLL. Around half of the UK’s Top 200 law firms shared detailed data with the study, which also incorporates publicly available information on transactions. The study also takes into account the links between real estate strategy and broader strategic, management and human resources issues. While the report says the amount of space dedicated to each lawyer has risen by 7 percent over the last two years and the costs of owning real estate have also risen markedly, it also describes how many firms are now actively using flexible working to reduce real estate costs.The report concludes with a speculative look at future trends, including the uptake of coworking space.

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September 21, 2015

Five essential office design trends to look for in the near future ⁰

by Tom Brialey • Comment, Facilities management, Flexible working, Workplace design

Since the early Twentieth Century, business leaders have been experimenting with office design in an attempt to improve productivity. From the sea of forward-facing desks imagined by Frederick Taylor, to the infamous cubicle of the late 1960s, to today’s open-plan office, each innovation has said something about our changing relationship to work. In a Gensler survey with more than 2,000 participants, 90 percent of respondents indicated that better workplace design and layout result in better overall performance. The greatest developments of recent times have emerged from the tech giants of Silicon Valley, where businesses have blended playfulness, company culture and the collaborative benefits of open layouts to craft unique and engaging spaces. So where are we headed? Here are five major trends that are likely to have a lasting impact on the way we work.

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September 17, 2015

Growth of on demand economy is transforming work and workplaces ⁰

by Mark Eltringham • Comment, Flexible working, News, Technology, Workplace design

Some of the key characteristics of the workplace of the near future are starting to crystallise pretty rapidly. In many ways, employees are aware of this to a greater extent than employers, legislators and politicians. For example, this week and over recent weeks Uber has been arguing in courts around the world that its drivers are not employees but are in fact self-employed. This is the shape of things to come. In the UK, around a fifth of the workforce is already freelance or self-employed, something which politicians like to misinterpret as small business, possibly because it makes them look better because they associate it with entrepreneurialism and the prospects of these firms employing other people. The idea this is simply not the case is supported by a new report from software provider Intuit which claims that just 13 percent of British workers think they will be in traditional employment in 2025.

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September 14, 2015

Specific types of office design could be the source of conflict at work ⁰

by Mark Eltringham • Knowledge, News, Workplace, Workplace design

A new study from Swedish researchers suggests that the layout of offices not only affects how people respond to noise at work but may also be a source of conflict between co-workers. According to the study of more than 5,000 office workers, men and women are likely to react differently to specific types of office layout. Perhaps surprisingly, the researchers found that conflict is less commonplace in open plan offices than it is in workplaces that apply contemporary models of office design that offer workers a choice of how and where to work. They conclude this may be linked to the type of work associated with these particular layouts. The study also claims that women are more bothered by noise in these types of offices than men. According to the study, there was also a more readily discernible link between office type and workplace conflict for women than for men.

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September 9, 2015

The way we talk about workplace productivity needs another dimension

by Mark Eltringham • Comment, Facilities management, Workplace, Workplace design

One of the most typical claims that suppliers in this sector make about their products is that they will make people more productive at work. Many go so far as to put numbers on what this means, and usually not just 0.4 percent or whatever but something far more. We can understand why they do this because they are seeking to link workplace productivity to whatever it is they have to sell. This is often tenuous for at least two reasons. The first is that even when such a causal link is demonstrably true, it still assumes that all other things at work are equal, whereas they never are because there are so many factors involved. That is why you will find some people cheerfully working in shabby, cluttered, underlit offices while others mope around unhappily in gilded cages with expensive chairs, soaring daylit atria and olive groves. The second is that such claims simply ignore what makes people tick.