May 19, 2015
Broadband faults are more annoying than car breakdowns, claims study
Following last week’s report that people would rather lose an unspecified finger than their broadband connection, a new report from comparison site Cable.co.uk claims that people generallly believe that losing their broadband connection for any period of time is more annoying than their car breaking down. Based on a survey of 2,500 UK residents, users also voted broadband disruption more annoying than receiving bad customer service, their boiler failing, waiting in for a delivery that doesn’t turn up and transport delays. Broadband drop-outs were given an average score of 9 out of 10, with 10 being extremely annoying. Half of users rated it 10 out of 10. The report’s authors conclude that this is likely to be because of feelings of a lack of control and an inability to communicate, something we now take for granted.