Search Results for: interaction

The effects of workplace change may not be the ones we expect

The effects of workplace change may not be the ones we expect

There’s a scene in the 1986 horror movie The Fly in which Seth Brundle (Jeff Goldblum) persuades the reporter Veronica Quaife (Geena Davis) to try two steaks, one of which Brundle has just sent between two teleportation pods in an effort to work out why the pods can’t process organic matter, including the organic matter that had recently belonged to a very unfortunate baboon. More →

The much talked about new normal doesn’t exist, but the world has changed in profound ways

The much talked about new normal doesn’t exist, but the world has changed in profound ways

no new normalThe World Health Organization officially declared COVID a pandemic on March 11 2020. Now, two years later, there’s light for some at the end of the tunnel. In many wealthier countries, which have benefited from several rounds of vaccination, the worst of the pandemic is over. We’ve got here by learning a lot of new health behaviour, like wearing masks and sanitising our hands. Many of us have also developed a variety of social habits to reduce the virus’s spread – such as working from home, shopping online, travelling locally and socialising less. But as parts of the world emerge from the pandemic, are these new habits here to stay, or do old habits really die hard? Is there a new normal? Here’s what data can tell us.

 

 

Work

One of the biggest changes predicted during the pandemic was a long-term shift towards home or hybrid working. However, there are already signs that this transition might not be as obvious or complete as expected.

[perfectpullquote align=”right” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]The signs of the transition to hybrid work are not as obvious or complete as expected[/perfectpullquote]

In the UK, the proportion of people working from home at least some of the time increased from 27 percent in 2019 to 37 percent in 2020, before falling to 30 percent in January 2022. Similarly, in the US the proportion working from home declined from 35 percent in May 2020 to 11 percent in December 2021.

One of the main reasons people are going back to the office is employers’ expectations. Many companies are concerned that more permanent home working might affect employees’ team building, creativity and productivity.

But among employees, there’s a greater appetite for hybrid and flexible working. One recent multi-national survey found that whereas roughly one-third of workers had worked at home at least some of the time before the pandemic, roughly half said they want to in the future.

 

Shopping

The pandemic didn’t create the habit of online shopping, but it makes more of us do it. Did this make us realise we don’t need actual stores anymore?

It doesn’t seem so. Shopping in bricks-and-mortar stores has already started to recover. Recent data on people’s movements, gathered anonymously from mobile devices, shows how in many countries, before omicron hit, travel to retail and recreation spaces was back up to pre-pandemic levels, and is already starting to rebound after omicron.

The rise in online sales has also not been as dramatic or sustained as many predicted. In the UK, online sales made up 20 percent of total retail sales before the pandemic. By February 2021 this had risen to 36 percent, before declining steadily to 25 percent in February 2022.

 

Travel

One habit that might take longer to recover is our pre-pandemic love of international travel. It has taken a hit around the world, and the sector is still struggling. The UN’s International Civil Aviation Organization projects that international travel in 2022 will still be down by nearly a half compared to 2019.

One British survey conducted last September found that while 80 percent of people were planning on holidaying in the UK in the next year, only around 40 percent were considering going abroad. In comparison, in the 12 months up to July 2019, 64 percent of Brits travelled abroad for a holiday according to one travel industry body.

People’s reluctance to travel has been largely down to concerns over the virus and confusion over travel rules. As worries decline and rules get lifted, we may see a “mini-boom” in holidaymaking.

 

Socialising

Early in the pandemic, some commentators – including the US chief medical adviser Dr Anthony Fauci – suggested we might never return to shaking hands. I, with my colleague Dr Kimberly Dienes, argued that it was vital these rituals make a comeback, as they have several social, psychological and even biological benefits.

Are social-distancing habits, including meeting fewer people and having less physical contact with those we do, here to stay? For most people, no. Data shows only one-third of people in the UK are still socially distancing regularly, the lowest proportion since the pandemic began.

 

No new normal

But truly, only time will tell how much the pandemic will have changed our habits. However, bolder predictions – that the pandemic was going to completely and irrevocably change our ways of working, shopping, travelling and socialising – now seem premature and exaggerated. The pandemic has taught us we can work, learn, shop and socialise in different ways, but the question now is whether we still want to.

[perfectpullquote align=”right” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]The pandemic has taught us that we need to connect with others[/perfectpullquote]

Humans have basic needs, such as autonomy, feeling related to others, and feeling effective and competent in what we do. Part of the challenge with home working, for example, is that it simultaneously fulfils one need by giving us greater autonomy but takes away another by making us less connected. Expanding adequately supported, equality-focused, hybrid and flexible working arrangements is perhaps a promising way to meet both needs.

Some people will have acquired a sense of competence, or at least familiarity, with the new ways of doing things during the pandemic and so may wish to keep doing them. In some areas – travelling overseas, for example – it may take longer for our competence, and confidence, in old habits to return. However, many seem to be quite quickly returning to old ways and re-learning how to feel competent at doing things that they did before.

The extent to which we’ll go back to our old ways may also depend on our personality traits, which have been shown to shape our compliance with new behaviour. For example, those more open to new experiences by nature, or more extroverted, may be more eager to travel internationally or socialise in larger groups.

Finally, the pandemic may have served as a reminder of how much we appreciate everyday interactions with others, in shops, restaurants and so on. People may be keen to return to familiar ways that revive this – for example, picking something up in a store on the way home from work. Above all, the pandemic has taught us that we need to connect with others and that there are limits as to how much online communication can replace real, face-to-face interactions.

This article is republished from The Conversation under a Creative Commons license. Read the original article.

Hybrid working means we have to make the most of our time in the office

Hybrid working means we have to make the most of our time in the office

hybrid workingThe covid-19 pandemic has drastically affected every aspect of our lives, whether it be in a personal, societal, or professional sense. One of the biggest changes to come from the pandemic is the impact it has had on workplaces, and what we now know our working world to be, including the advent for the first time of widespread hybrid working. Long gone are the days of long commutes, long days in the office and set working hours. More →

How to convey company culture instantly while hiring

How to convey company culture instantly while hiring

company culture and hiringThirty-eight million American workers left their jobs last year. While better pay and more flexible working conditions typically top the list of reasons for leaving an employer, workers need a bit more than that to seal the deal. To be sure, in a recent Cappfinity/YouGov survey, 80 percent of job seekers said it’s important to understand a company culture before accepting an offer. Company culture, in fact, has played a key role in the pushing and pulling of workers from and to jobs. Some job seekers are motivated by the escape from a toxic work environment. Others are looking for companies that have figured out how to support more social interaction across teams. If you can’t authentically convey your own company’s culture to job candidates, they won’t be able to determine whether the job is right for them. More →

Office still important for nurturing friendships and inclusivity, report claims

Office still important for nurturing friendships and inclusivity, report claims

office friendshipsThe physical office remains vital for nurturing friendships, and supporting a diverse and inclusive workforce, according to O.C. Tanner’s 2022 Global Culture Report which analysed the perspectives of over 38,000 employees, leaders, HR practitioners and executives from 21 countries around the world, including over 2,500 from the U.K. Around two thirds (63 percent) of U.K. workers admit that it’s more challenging to form new friendships with colleagues when working remotely, and 58 percent of workers state that the office is where most of their new friendships are formed. More →

New business climate demands agility from managers, report claims

New business climate demands agility from managers, report claims

new business climate demands agilityA new report, The Big Reset Playbook: Change Agility (registration) from work trends analyst The Josh Bersin Company, claims that traditional approaches to change management have often fallen short of expectations, and that new workplace practices based on agility are now needed to manage change in a new business climate.  According to the report ‘businesses are looking to tackle the challenge of managing change in a new reality that includes the shift to hybrid working, globalization and The Great Resignation’. The research claims that in companies that successfully manage change, leaders and high performers reinforce the company’s mission and purpose, explain how their reinvented business models work, create cross-functional teams to design and implement change, and maintain forward momentum.  More →

Are we witnessing the demise of the knowledge worker?

Are we witnessing the demise of the knowledge worker?

Death of the knowledge worker?While the debate about working from home versus working in the office continues, should the real conversation focus on the implications for a typical knowledge worker? ‘Knowledge work’ is a term that dates back over sixty years. It’s said to be first coined by Peter Drucker in his 1958 book The Landmarks of Tomorrow. The business guru went on to talk about knowledge workers in a later book, The Effective Executive, in 1966. He defined them as ‘high-level workers who apply theoretical and analytical knowledge acquired through formal training, to develop products and services’. More →

‘Great Resignation’ offers a one off opportunity to rethink our relationship with work

‘Great Resignation’ offers a one off opportunity to rethink our relationship with work

great resignationAfter nearly two turbulent years, which for many knowledge workers have been dominated by a ground-hog day like existence, people are looking for change. This is only natural as workers around the world are re-evaluating their priorities, reigniting their passions, or simply looking for something new. This has led to a mini-exodus from businesses, which is now being dubbed the ‘Great Resignation’. More →

Pandemic highlights the need for smarter, more adaptable offices and cities

Pandemic highlights the need for smarter, more adaptable offices and cities

pandemic and smart citiesThe coronavirus pandemic is a new experience for every one of us. It has changed life as we know it – at work, at home and for public interactions. As some countries start to ease restrictions on public life, how can we go back to ‘normal’ while still maintaining social distancing and feeling safe? How do we manage crowded public spaces like shopping malls, cinemas and restaurants? How do we optimize safety in our offices and factories? More importantly, how do we avoid shutting down entire cities and countries when the next pandemic hits? More →

Full time remote working doesn’t allow employees to connect with company culture

Full time remote working doesn’t allow employees to connect with company culture

company cultureThe majority of U.K workers (83 percent) believe that those who work remotely full time cannot meaningfully connect with workplace culture. Just 17 percent feel that time in the office is unnecessary for fostering company culture. These are the findings from O.C. Tanner’s 2022 Global Culture Report which analysed the perspectives of over 38,000 employees, leaders, HR practitioners and executives from 21 countries around the world, including over 2,500 from the U.K. More →

Nearly half of UK employees are ready for a workplace metaverse

Nearly half of UK employees are ready for a workplace metaverse

metaverseResearch released by Owl Labs suggests that nearly half (47 percent) of the UK population want companies to adopt the metaverse – a highly immersive virtual world that recreates opportunities for work, socialising, entertainment, and education – in the workplace. More →

The great office door handle problem

The great office door handle problem

office door handleArchitects and designers have always a had a thing for door handles. It’s the kind of detail they like and one of the most genuinely tactile features of a building. Architects from Frank Gehry to Zaha Hadid have worked on the designs of door handles for manufacturers. It was the Finnish architect Juhani Pallasmaa who described the door handle as ‘the handshake of the building’ in his architectural theory book?The Eyes of the Skin: Architecture and the Senses in 2005. This was cute before last March but now looks slightly menacing.   More →