Search Results for: facilities

March 22, 2015

March 20th issue of Insight is now available to view online

by Mark Eltringham • Facilities management, Newsletter, Workplace, Workplace design

In this week’s issue; we highlight six key workplace related issues from this week’s Budget announcement; Alan Williams tells a little tale of how facilities management might bring an organisation’s value to life; Colin Watson considers what our colonisation of tall and floating buildings tells us about how we work; office workers gripe about the problems they experience with the technology that is supposed to help them; Manchester and Edinburgh emerge as the UK’s most dynamic regional property markets; employee benefits policies fail to reflect the needs of family life; and the UK is missing out on a chance to harness the commercial nous and experience of the over 50s. Sign up to the newsletter via the subscription form in the right hand sidebar and follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

March 5, 2015

The financial services sector leads the way in how we think about office design

by Charles Marks • Comment, Facilities management, Workplace design

The office as we know it may continue to change, but that doesn’t mean its vital role at the heart of the organisation will diminish. The recent downturn meant some tough decisions had to be taken by many companies. It certainly focussed more attention on the way firms design and manage their workplace, based on a clear understanding of their economics. It is one of the most commonly cited truisms about office design that after staff, buildings are easily the second highest item of expenditure for the majority of organisations. The conclusion often drawn from this is that there is a compulsion to reduce space through new working practices or more efficient office design and management. Which may be true but the challenge is to take advantage of these opportunities without adversely affecting the company’s most expensive and valuable asset; its staff.

March 4, 2015

Over half of workplace support staff are privy to confidential conversations

by Sara Bean • Comment, Facilities management, News, Workplace

Facilities managers often remark that ensuring their staff gain the recognition they deserve for a job well done is much less common than fielding criticism when something in the workplace goes wrong. The fact is that when support staff are doing their work well, they fade into the background. For many office workers, the people who clean the workplace, deliver the mail, keep the building secure and make sure everything in the office is running smoothly; are all but invisible. But, as a new US survey by CareerBuilder suggests – support staff may know more a lot more about the occupants of the workplace than would make those people comfortable. Fifty-three percent of support staff workers have overheard confidential conversations at work, and 11 percent of support staff workers have stumbled upon information that could cause someone to be fired.

March 3, 2015

Video and gallery: Google’s new Silicon Valley headquarters

by Mark Eltringham • Architecture, Case studies, Facilities management, News, Workplace design

Google may be having second thoughts about the design of its new London offices, but it is rather less reticent about that of its new Silicon Valley headquarters. It plans to transform a 2.5 million square foot site in the Californian city of Mountain View into a home for around 10,000 workers. The pastoral setting has been designed by Thomas Heatherwick and Bjarke Engels and incorporates parkland dotted with glass buildings including some Eden Project like geodesic domes. Unsurprisingly the campus buildings have been designed to achieve a LEED platinum accreditation and cars are largely discouraged from the site. Heatherwick has described the plans as humanistic and the plans include a number of community facilities including a new public safety building, two new parks, an educational science centre and even a residential development on neighbouring land.

February 24, 2015

Design Museum Awards: the buildings may be accessible, but the language isn’t

by Simon Heath • Architecture, Comment, Workplace design

One of the fundamental challenges when asked to offer a critique of something is that you may find that you actually like a great deal of what you are presented with. And this is precisely the challenge offered up by the shortlist for The Designs of the Year awards, organised annually by London’s Design Museum to honour work “that promotes or delivers change, enables access, extends design practice or captures the spirit of the year”. It would be churlish indeed to take issue with projects that seek to address the provision of education in deprived areas; remove pollutants from the air and from the oceans; advance technological solutions to help people with impaired sight or mobility and improve sanitation to eliminate the diarrhoea which kills approximately 1.8 million people annually, primarily children under the age of 5.

February 19, 2015

Government making progress in flexible working and green tech

by Mark Eltringham • Facilities management, Flexible working, News, Public Sector, Technology

The Government has published the latest edition of its ‘Greening Government ICT Strategy’ report, which looks at how central public sector bodies in the UK are addressing environmental issues directly associated with hardware as well as related issues such as travelling to work, the use of property, working cultures and the delivery of services. For the first time the report includes details of energy consumption. The main commitments of the strategy are the ongoing shift to cloud based ‘digital by default’ operations and a focus on the flagship the Way We Work (TW3) flexible working programme which aims ‘to ensure that civil servants have the modern tools they need to enable them to work effectively together and with customers. New greener digital technologies and working practices will help do just that.’

January 26, 2015

Messy offices really are far less productive than those with clear desk policies

by Sara Bean • Comment, Facilities management, News

I used to have a boss whose solution to dealing with all his paper-based correspondence was to simply let the detritus build up. When he couldn’t see his desk any more, he would draw his hand across the desk and dump the whole lot into the bin. Invariably he’d miss something important and would often have to search the bin to find an important letter, invoice or memo. I had another boss who ate so much food over her keyboard that it had to be taken away and cleaned – a disgusting job, according to my colleagues in IT. So despite reading with some cynicism that a cleaning company has published new research which proves offices that cut corners on cleaning, or allow employees to work in messy, disorganised surroundings, are far less productive than clean, well-ordered offices; I must agree it shows the benefits of a clear desk policy .

January 22, 2015

How can we leave the open plan behind while desktop work endures?

by Sara Bean • Comment, Flexible working, Technology, Workplace design

With all the chatter regarding BYOD and wearable tech, you’d think that the average worker must roam free. Yet worldwide, over three quarters (79 percent) of office workers still use a desktop computer; just over a third (36 percent) have devices that allow for mobility and only 39 percent of office workers can work from alternative places at least once a week. Those were just some of the results of a global survey carried out by Steelcase into levels of satisfaction amongst office workers. And far from encouraging mobile working the survey found that well over half (57 percent) of companies do not have facilities for mobile workers and external suppliers. Such low levels of mobility had led a significant proportion (41 percent) of the 7324 participants from 10 countries, to say they were “not satisfied” with their work environment.

December 30, 2014

BBC Wales exchanges contracts on new Cardiff headquarters

by Mark Eltringham • Architecture, News, Property

BBC Wales has exchanged contracts with the developer of its new 150,000 sq. ft headquarters in the centre of Cardiff. Although still subject to final planning consent and the approval of BBC executives, the building is an anchor site in the Foster + Partners masterplanned Central Square regeneration project and work is confidently expected to begin in the middle of 2015 for completion in 2017 with full occupancy expected the following year. The new building will be home to some 1,000 staff and has been targeted to achieve a BREEAM excellent rating. Developers Rightacres expect the Central Square mixed use project to provide around 1 million sq. ft of office, residential and retail space, creating one of Wales’ largest property developments and regeneration schemes in the heart of Cardiff on the site of the current bus station.

December 10, 2014

We should bring the soft landings idea back to Earth with a bump

by Andrew Brown • Comment, Facilities management, Property

Soft landings, hit the ground running, smooth handover, transition phase: whatever words you choose to describe the process the principle is the same. Managers and occupiers of a building – any building, want it to function properly. But why is this apparently so hard for anybody to achieve? Soft landings feels more like tainted love right now. So, think back a few steps and imagine you’re buying a brand new, shiny new-build house. It doesn’t come with an instruction manual, but it is a house – what’s not to know about it. But even new homes have issues. Maybe cracking in plaster, gaps around architraves, doors not closing smoothly and heating systems that is noisy and untested. In the trade it’s called snagging. You call the builder up, you make a list he comes round your new house and checks the list and then argues about the repairs.

December 9, 2014

Government must beef up the way it manages outsourced contracts

by Gary Watkins • Briefing, Comment, Facilities management, Public Sector

Any poorly-performing facilities management contract can result in financial and reputational loss, but where a government contract has been mismanaged, and there is a thirst for information on how the public purse has been spent, the repercussions can be major and the casualties high. The UK Government is the biggest spender on FM services, with £40 billion of outsourced contracts each year. However, in a recent report from the Public Accounts Committee and National Audit Office, contract management came in for stinging criticism. Evidence of overbilling, capacity issues, and poor governance and recordkeeping led to a very clear message that the Government must beef up its contract management. Procurement and contract management have been viewed traditionally as low-status in the civil service and, as a result, have been at the mercy of administration cuts and lack of investment.

December 3, 2014

Focus on the wellbeing of the occupants of the office, not that of the building

by Maciej Markowski • Comment, Facilities management, Wellbeing, Workplace

If you ask a typical corporation about their real estate strategy you will most probably hear a lot about rationalisation, minimising cost and synergy. Real estate strategy should include all these but a cost-cutting approach can be very short-sighted. Staff costs usually account to about 90 per cent of the business operating cost, while any improvement in staff’s productivity will have a stronger and more positive outcome than any cost saving on a building. The recently released World Green Building Council (WGBC) report Health, Wellbeing & Productivity in Offices developed with the support of JLL, Lend Lease and Skanska, clearly shows that the design of an office has a strong impact on the health, wellbeing and productivity of its occupants. It describes the impact of acoustics, interior layout, look & feel, amenities, air quality, thermal comfort, location, daylight and user control on occupants. But it doesn’t stop there.