January 6, 2017

Thirteen ways the physical environment shapes knowledge management

by Agustin Chevez and Laurie Aznavoorian • Facilities management, Premium Content, Work&Place, Workplace design

Knowledge management (including its creation, transference and storage) within an organisation is now widely considered to be one of the primary drivers of a business’s sustainability. Driven by changing demographics, businesses are recognising the ways in which valuable knowledge is lost when employees leave the organisation, including when they retire or are made redundant in response to changing economic conditions. Geyer, an Australian design practice, is just one organisation that has undertaken important research to understand the role of the physical environment in knowledge management.The aim of the research was to explore the kinds of environments and their attributes (if any) that could support the management of knowledge in an organisation. The research also aimed to expand the focus of existing knowledge management literature; from information technology to workplace design.

December 26, 2016

The Winter 2016 issue of Work&Place is available now ⁰

by Mark Eltringham • Architecture, Case studies, Facilities management, Flexible working, Premium Content, Technology, Work&Place, Workplace, Workplace design

The Winter 2016 issue of Work&Place is now available to view online. In this edition… Neil Usher, Workplace Director at Sky offers a first hand account of the story behind the firm’s remarkable new offices at the Osterley campus in London; Kate Langan explores some of the implications of the growing digitisation of the workplace; Jim Ware looks at how the challenge of creating effective meeting spaces is now a strategic concern; John Blackwell tries to make sense of falling productivity levels when we have all the tools and know how to increase it; David Woolf makes the case for designing better collaborative spaces; Mark Eltringham looks forward to an almost entirely unpredictable future for workplaces in the 21st Century; and Karen Plum and Andrew Mawson set out the factors that drive knowledge worker productivity. The PDF edition is available to view and download here. Or view online here.

December 22, 2016

Magic wands, muggles and the quiet nobility of workplace professionals ⁰

by Neil Franklin • Facilities management, Podcasts, Premium Content, Workplace design

Insight publisher Mark Eltringham recently took part in a conversation with Ian Ellison of 3edges. The podcast was recorded before the recent publication of The Workplace Advantage from the Stoddart Review but looks at its potential opportunities and challenges. The range of topics also include the growing role of workplace professionals in shaping workplace thinking, the differences between the FM and workplace disciplines, the trouble at the BIFM, the self image of various professions and why it’s unwise to believe that the most interesting examples of workplace design are indicative of how most people work. You can listen to the podcast online on Acast or iTunes. Other editions of the podcast are available here. Image: Sky Central designed by Hassell. Photographer Mark Cocksedge.

December 9, 2016

The workplace holds the key to enormous productivity boost, claims study ⁰

by Mark Eltringham • Facilities management, News, Workplace design

Companies could boost their productivity by between 1 and 3.5 per cent, adding as much as £70 billion to the UK economy, by focusing on how the workplace might be used to generate revenue, instead of regarding them simply as a cost to be managed. That is according to the newly published The Workplace Advantage report from The Stoddart Review based on a meta-analysis of 200 studies by workplace expert Dr Nigel Oseland. Taking a new approach to how space is used to help employees to be productive and changing who is responsible for the decisions is the first step. The Review, a collaboration between business leaders and workplace experts, found that only a little over a half (53 percent) of the UK’s office workers can say their workplace enables them to be productive. For the rest, a workplace that’s unproductive is also affecting their pride in the company, its image and culture. It found that too many businesses are prioritising filling up their offices with people rather than asking themselves ‘what will make their staff productive’. As a result, as many as 70 percent say their office is too noisy and they are disappointed by the lack of different types of workspace including communal areas and break-out zones.

December 8, 2016

Book review…. HQ:Nerve Centres of the World’s Leading Brands ⁰

by Mark Eltringham • Case studies, Comment, Workplace design

Some people would have you believe that the office is dying out. But the absolute dead giveaway that it is not is the creation of tech enclaves and palaces around the world that exists solely to bring lots of people to work together in real space and real time. Some of these buildings are presented in a new book called HQ: Nerve Centres of the World’s Leading Brands from Irish publishers Roads (link is to Amazon but please try to order from a local bookshop if possible). The high tech homes of the likes of Google, Facebook, Microsoft and Vodafone are presented alongside similar examples from eight other business sectors: Finance, Retail, Motoring, Media, Drinks, Fashion, Sport and Design & Innovation.

December 7, 2016

Are these the best places to work in 2017? ⁰

by Mark Eltringham • News, Workplace, Workplace design

Recruitment site Glassdoor has announced the winners of its ninth annual Employees’ Choice Awards to find the best places to work in North America and parts of Europe. The Awards are based on the input of employees who voluntarily provide anonymous feedback, by completing a company review, about their job, work environment and employer over the past year. This year, the Glassdoor Employees’ Choice Awards feature six categories, honouring the Best Places to Work across the UK, US (both large and small companies), Canada, France and Germany. There is one category in the UK: 50 Best Places to Work (honouring employers with 1,000 or more employees). Winners are ranked based on their overall rating achieved during the past year. The top five UK Best Places to Work in 2017 are Expedia, ARM, HomeServeUK, Mott MacDonald and Hays plc

December 6, 2016

The Work Foundation launches Commission on Good Work ⁰

by Neil Franklin • Company news, Workplace, Workplace design

The Work Foundation, part of Lancaster University, has launched a new Commission on Good Work. The commission will seek answers to key questions such as ‘why is a focus on good work so important now?’, ‘what does good work mean in a modern economy?’ and ‘how do we achieve good work?’ The initiative was launched by Work Foundation Director Lesley Giles who invited stakeholders from businesses, trade unions, professional bodies, and the public and voluntary sectors to be part of a ‘Good Work Taskforce.’ Supporting the launch were Sir Charlie Mayfield (John Lewis Partnership), Dame Fiona Kendrick (Nestle),Douglas McCormick (Sweett Group), Mark Keese (OECD), Gail Cartmail (Unite), Peter Cheese CIPD, Scott Johnson (a small business owner) and Professor Paul Sparrow (Lancaster University Management School).

December 5, 2016

The strange future of work + New edition of Work&Place + Workplace irritations ⁰

by Sara Bean • Facilities management, Flexible working, Legal news, Newsletter, Technology, Wellbeing, Work&Place, Workplace, Workplace design

In this week’s Newsletter; Mark Eltringham dissects the current obsession with engagement and motivation; and from the Winter 2016 issue of Work&Place which is now available to view online; discusses the future of work and place in the 21^st century. We discover why creativity in the workplace is a prime engagement tool; that 85 percent of employers believe workplace automation will create more jobs than it will replace; however, in the now, technology issues cause the most lost time for SMEs. One in three lawyers would not feel comfortable even beginning the conversation about flexible working with their employer; a fifth of employees are distressed by political discussions in the workplace and employers urged to develop strategies to help retain older workers. Download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

November 29, 2016

Organisations that invest in creativity have happier and more productive employees ⁰

by Mark Eltringham • News, Workplace design

Adobe has released the State of Create: 2016, the latest edition of its global survey of some 5,000 people worldwide to assess the state of the creative sector and gauge the impact of creativity on businesses. The headline finding of the latest study is that organisations that invest in creativity are more likely to increase employee productivity (78 percent) and have happier employees (76 percent). The report also claims that respondents believe that those employers who invest in creativity are more likely to foster innovation (83 percent), be competitive (79 percent), provide better customer experience (78 percent), have satisfied customers (80 percent) and be financially successful (73 percent). Around three quarters (74 percent) of respondents also claim that it is important for businesses to focus on good design, with another 70 percent feeling that design drives a strong brand experience. 45 percent claimed that in the past year they had paid more for a product or service that had good design.

November 26, 2016

The workplace puzzle + Feeling blue about work + Commuting more than ever ⁰

by Sara Bean • Facilities management, Flexible working, Newsletter, Property, Technology, Wellbeing, Work&Place, Workplace, Workplace design

In this week’s Newsletter; Ian Ellison says there are no silver bullets for workspace design, but it’s worth the effort; Justin Miller explores the workplace implications of seasonal affective disorder (SAD); and Jeff Flanagan explains why workplace design and management teams should look towards consumer-facing industries for inspiration. Asia set to lead the world in the uptake of artificial intelligence in the workplace; Staples announces tomorrow’s workplace design winners; and UK Government to invest properly in the next generation of technological infrastructure. One in seven UK employees now commute over two hours each day; Millennials reject the gig economy; Autumn statement could adversely affect London’s tech firms; and global report finds that flexible working is a necessity for younger workers. Download our new Briefing, produced in partnership with Boss Design on the link between culture and workplace strategy and design; visit our new events page, follow us on Twitter and join our LinkedIn Group to discuss these and other stories.

November 25, 2016

Workplace professionals should look to the consumer sector for boosting engagement ⁰

by Jeff Flanagan • Comment, Facilities management, Workplace, Workplace design

More and more businesses are recognising the power of the workplace experience to drive employee performance and engagement. Global brand Airbnb, for example, has now renamed its head of human resources as “chief employee experience officer.” This is good news for workplace design and management professionals. We are well placed to capitalise on this shift in business opinion, but if we want to make a tangible impact, we need to bring practical solutions to the table. First and foremost, these need to be backed up by research. There have been few studies specifically into what makes a healthy and productive work environment. However, there are a number of research projects that examine how a human being’s surroundings impact their mood and behaviour, and in particular how consumer environments shape customers’ perception of and engagement with a brand. As workplace professionals, we can learn a great deal from this consumer research and this is why workplace design and management teams should look towards consumer-facing industries for inspiration.

November 21, 2016

Staples reveals winners of Tomorrow’s Workplace design competition ⁰

by Neil Franklin • Architecture, News, Workplace design

According to the winning entries of the Tomorrow’s Workplace design competition from Staples Business Advantage and Metropolis magazine, in 2021 the workplace may include inflatable pods set up in urban parks, or young professionals working alongside active retirees in a setting that resembles a small town more than an office building. The contest was hosted by Staples Business Advantage, the business-to-business division of Staples, and architecture magazine Metropolis. “The massive corporate office tower, usually a glass box with central air pumped in, is turning into the dinosaur from the 20th century,” said Susan S. Szenasy, publisher and editor in chief, Metropolis. “Workplaces will become more multi-generational and multi-functional, fostering communities in the process. With the many changes in how and where we work, one thing is sure—today’s office is not your father’s or mother’s office.”