Harnessing serendipity in the workplace is about more than facilitating the unexpected

Harnessing serendipity in the workplace is about more than facilitating the unexpected

by • Comment, Technology, Workplace design

What if your company had a great and more frequent ability to discover more valuable things than those for which it were usually looking? How would you then begin to describe your company’s overall level of awareness and sagacity? Does it make your company ’feel lucky’? Inspiring questions and understanding serendipity might give some answers to these and other questions. One of the challenges in answering them lies in the nebulous idea of serendipity in the first place. In many respects the idea of serendipity carries with it a mystical undercurrent and even researchers do not agree about a precise definition. However, serendipity is never a ’happy accident’, it’s much, much more than that. The key elements in the process of serendipity include: 1) a prepared mind 2) an unexpected event, encounter, result or contradiction 3) insight and 4) value creation. Not only is serendipity a process, but it is also a quality of mind.

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New RSA report highlights increasingly precarious and diverse nature of work

New RSA report highlights increasingly precarious and diverse nature of work

by • Flexible working, News, Technology, Workplace

work gig economy flexible workingBritain is dividing into seven new classes of worker as the gig economy grows, according to think-tank the RSA (the Royal Society for the encouragement of Arts, Manufactures and Commerce). Striving, Thriving or Just About Surviving has been published to coincide with the launch of the RSA’s Future Work Centre, following RSA chief executive Matthew Taylor’s employment review for Theresa May last year. The report warns of a 30:40:30 society: while around 30 percent live comfortably, economic insecurity is “the new normal” with 40 percent just managing and a bottom 30 percent not managing to get by.

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Only half of organisations are committed to ensuring employees thrive at work

Only half of organisations are committed to ensuring employees thrive at work

by • News, Technology, Workplace

Growth and development matter most to employees, followed closely by fair access to opportunities and equity in pay, yet only half (52 percent) of organisations worldwide have committed to help meet these aims claims new research. As advances in technology, like AI and robotics, disrupt industries and redefine value chains, organisations need to distinguish themselves from others in order to prevail. Thriving organisations – those that transform their work environment into a compelling experience – will be first in building the workforce for the future finds Mercer’s newest research, Thriving in an Age of Disruption. It suggests that exceptional organisations transform work into a compelling experience that meets all employees’ needs, unlocks their full potential and enables them to successfully transition into the future workforce. Employees who are energised and bring their authentic selves to work are 45 percent more invested in their role, while a trusting work environment, a feeling of personal accomplishment, faith in senior leadership, clarity around career paths and a strategy that is responsive to external market shifts and societal needs explain 79 percent of employee confidence in the company they work for.
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World Economic Forum announces expanded global network to shape policy for Fourth Industrial Revolution

World Economic Forum announces expanded global network to shape policy for Fourth Industrial Revolution

by • AI, News, Technology

The World Economic Forum has announced an international expansion of its Center for the Fourth Industrial Revolution. The announcement coincides with this week’s Forum at Davos, which you can follow live here. New affiliate Centers will open in India, Japan and the United Arab Emirates, creating ‘an international network dedicated to maximising the benefits and minimising the risks of emerging technology’. In cooperation with host governments and private companies, affiliate Centers will aim to build on the work under way in San Francisco to close the perceived gap between emerging technology and policy. The Center for the Fourth Industrial Revolution model is to bring together business leaders, governments, start-ups, civil society, academia and international organisations to co-design and pilot innovative approaches to governance for emerging technologies such as artificial intelligence and blockchain.

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Apple announces plans for a new campus as part of huge investment programme

Apple announces plans for a new campus as part of huge investment programme

by • Company news, Property, Technology

Apple has announced plans to create a new campus for its technical support staff and to hire an additional 20,000 employees over the next five years. The details of the new location will be announced later this year as part of a five year plan which the firm claims will make its direct contribution to the US economy hit more than $350 billion. Apple currently employs 84,000 people in the US, with the majority of in California, including at its much publicised new Apple Park campus building in Cupertino (pictured).

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Seven of the best workplace stories from the last week (or so)

Seven of the best workplace stories from the last week (or so)

by • Facilities management, Features, Property, Technology, Workplace, Workplace design

The radical idea of a world without jobs

What AI can and can’t do (yet) for your business

WeWork harms 40 percent of coworking spaces in its vicinity

No blind spots in leopards’ eyes: five hopes for Workplace in 2018

Women and men in STEM at odds over workplace equity

Economists grapple with the future of the labour market

Forget Blockchain and Bitcoin, AI is where you should be focussing

Businesses lost an estimated £20.2 bn from data breaches last year

Businesses lost an estimated £20.2 bn from data breaches last year

by • News, Technology

Hackers stole or compromised an estimated £20.2bn worth of records from businesses in 2017, new research claims. After news that Uber failed to disclose a massive hack in 2016, VPN (Virtual Private Network) comparison site BestVPN.com analysed more than 200 data breaches dating back to 2004, looking at the number of records compromised, the industries most likely to be affected and the value of those breaches. Late last year Equifax became the victim of one of the most high profile hacks in history, with 143m records stolen, equating to an estimated £15bn worth of data lost*. While there have previously been attacks where more records were compromised, such as Yahoo’s 1bn back in December 2016, the Equifax breach was notable because the data stolen included social Security numbers and personal identification. IBM revealed in its Cost of a Data Breach Study 2017 that the average cost of a stolen record was £104.25, or £2.7m per hack.

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The complex relationship between productivity, technology and working anywhere

The complex relationship between productivity, technology and working anywhere

by • Flexible working, News, Technology, Wellbeing

A new report produced by Lancaster University’s Work Foundation and commissioned by Citrix, highlights the complex and often strained relationship between productivity, technology, work and the idea of working anywhere. Despite the march of digital transformation, one in four (24 percent) UK managers questioned for this report believe their organisation is not technologically ‘forward thinking’. With Britain’s productivity slowdown the largest of the G7 economies since the recession, over three in five (63 percent) of knowledge workers polled believe they are no more productive today than they were three years ago, with 17 percent even claiming to be less industrious. The paper – Productivity, technology & working anywhere – shows an undeniably positive link between correctly-implemented technology and workplace productivity. However this progress can soon by marred by poor business planning, a lack of innovation, outdated IT and low uptake of flexible working cultures. The research is supported with survey responses from 1,000 knowledge workers and 500 managerial level employees within medium and large organisations across the UK.

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Pointless meetings can result in disengagement and reduced productivity

Pointless meetings can result in disengagement and reduced productivity

by • News, Technology, Workplace

Pointless meetings found result in disengagement and reduce productivity Three in 10 business professionals think most of their meetings are pointless and nearly half (48 percent) of UK business people admit to having dozed off in a meeting claims global research by Barco ClickShare. The study revealed the true extent of our shared dislike for business meetings, which many respondents believe are poorly run at best or, at worst, completely pointless. Nearly a third of respondents globally said they found less than half of their meetings to be useful, while 30 percent also said they had dozed off in a meeting before. The UK, in fact, led the way in the asleep-in-meeting stakes, with nearly half (48 percent) of all UK respondents saying they’d fallen asleep in meetings. Checking emails and social media during meetings was also extremely common and another indication of disengagement and distraction. Over 70 percent of people said they regularly checked emails during meetings, while 37 percent access social media.

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The seven must-reads that were on our radar this week

The seven must-reads that were on our radar this week

by • AI, Features, Flexible working, Property, Technology, Workplace

What to do when you’re feeling distracted at work

The essential truths of management books distilled to 25 words

The past and present future of corporate real estate

A new approach to the design of work

How to tackle impostor syndrome in 2018

Managing an integrated government estate: lessons from the UK

Autonomous car hype is way ahead of reality

Image: Mercedes

Firms suffer an average of 633 cyber attacks each day

Firms suffer an average of 633 cyber attacks each day

by • News, Technology

UK businesses were subjected to an average of 231,028 internet-borne cyber attacks each during 2017 according to a report from Internet services provider Beaming. On average, each UK firm with an internet connection experienced 633 attempts a day to breach their corporate firewalls last year, with more than two-thirds (70 per cent) of attacks targeting connected devices such as building control systems and networked security cameras. The volume of cyber attacks increased by 24 per cent in the final quarter of the year, with companies – on average – experiencing 68,212 attacks each between October and December. This extra activity at the end of 2017 ensured the number of cyber attacks last year on UK organisations surpassed 2016 levels, when Beaming recorded 228,659 attacks per business.

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The year we discover the elemental workplace

The year we discover the elemental workplace

by • Comment, Facilities management, Technology, Workplace, Workplace design

We love a survey. Not a week passes without another startling revelation of the poor condition of our workplace, the fragile state of our engagement, or the dearth of meaning at the heart of our daily pursuits. The data (and I use the term lightly) tells us we want to be productive, if only we could be productive. Our intent and motivation is never in question. We have become masters of realising and articulating that we have a problem, and so we ask ourselves over and over just to make absolutely sure. We bang the table, we sound enlightened when we declare “something must be done!” Unless, of course, you work in one of the 10 Coolest Workplaces in the World in which case you are okay and do not need to worry. Unless you worry that yours is not as cool as the others in the list, envy is a terrible thing. We are drowning in hastily-gathered, invariably sponsored survey data, yet suffer a poverty of solutions.

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