Search Results for: employee satisfaction

June 17, 2016

Homeworking loses appeal as workers prefer flexible office environment ⁰

by Sara Bean • Facilities management, Flexible working, Furniture, News, Workplace design

Most workers now look for flexibility in where and how they work finds a new survey from the British Council for Offices. But this doesn’t mean homeworking; as less than a third (28 percent) of workers now say they would prefer to work from home, a figure that has dropped from 45 percent in 2013, when the research from the BCO and Savills was last conducted. Over three-quarters of respondents (77 percent) said that they currently work in a traditional office, with the majority (60 percent) choosing to work from a dedicated workstation compared to only four percent that are asked to share desks with colleagues. This desire for a dedicated desk has increased over the past three years, rising from a figure of 41 percent in 2013; but despite demand for a dedicated desk, most workplaces (70 percent) now also include a communal environment to work from, providing a space for more dynamic working.

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June 17, 2016

Poor office acoustic design biggest issue for workers, but bosses aren’t listening ⁰

by Sara Bean • Facilities management, Flexible working, Wellbeing, Workplace

Open-plan offices are meant to encourage collaboration and contribute to a collegial workplace culture, but they also come with serious drawbacks like noise and distraction. New research claims that more than half of employees said poor office acoustic design reduces their satisfaction at work. Many feel compelled to solve the problem on their own, blocking out distraction through visits to break out spaces, taking walks outside, or listening to white noise and music on headsets or headphones. The survey of more than 600 executives and 600 employees by Oxford Economics and Plantronics set out to understand what works for employees—and what doesn’t—about open-plan layouts, and to test for disconnects between workers and their managers. The results show that threats to productivity and worker peace of mind are bigger issues than most executives realise, and most do not have the technology or strategies in place to deal with the problems.

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June 2, 2016

People are happy at work but yearn for better tech and a second job ⁰

by Mark Eltringham • Flexible working, News, Technology, Wellbeing

The recent riots across France sparked by mooted reforms to labour laws have been attributed to French workers objecting to the creation of working cultures akin to those in the UK and US. In which case, it would be interesting to see how our Gallic cousins might respond to the findings of a new report from Adobe which suggests that workers in both the UK and US as well as India see technology as the key perk they look for at work and many are perfectly happy to work more than one job and don’t expect long term commitments to (and from) their employers, although many of them also feel defined by what they do for a living and are happy at work. According to The Work in Progress report, a quarter of UK workers already moonlight and over two thirds believe that better technology would be the single most important way of improving their working lives. The same attitudes are also prevalent in responses from workers in both the US and India.

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May 25, 2016

HR failing to inform European staff on implications of Brexit ⁰

by Sara Bean • News, Workplace

The majority of non-British Europeans living in the UK don’t feel informed by HR about potential work policy changes caused by Brexit and nine out of ten are worried about what will happen should the referendum lead to an exit vote. The study of 1,000 Europeans by totaljobs also found that one in three (33 percent) would feel discriminated against if they were to look for a job in the UK in the current climate. Of those Europeans already living in the country, (87 percent) are worried about the potential impact of a Brexit vote, with half (49 percent) fearing for their job security and over a third (37 percent) for their personal lives. Worryingly for employers, nearly half (40 percent) of respondents said that the British decision to hold the Brexit referendum has negatively affected their opinion of the country and is forcing some (25 percent) to reconsider their career options outside of the UK.

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May 6, 2016

Management needs to improve opportunities for career progression ⁰

by Sara Bean • News, Workplace

Almost a quarter of employees (24 percent) are intending to move, as job satisfaction in the UK drops to its lowest level for over two years finds the latest CIPD/Halogen Employee Outlook report. The survey reveals that almost a fifth (23 percent) of employees believe their organisation’s performance management processes are unfair (an increase from 20 percent in Autumn 2015). Over a quarter (27 percent) are dissatisfied with the opportunity to develop their skills in their job and this is reflected in the number of employees who say they are unlikely to fulfil their career aspirations in their current organisation, which has also increased to 36 percent (32 percent in Autumn 2015). Opportunities for women in senior roles have slipped as well with separate research by the European Women on Boards (EWoB) showing that Britain has a below-average proportion of women on boards; falling from sixth to eighth place among 12 leading economies since 2011.

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March 29, 2016

Workers spend large parts of each day doing nothing or wasting their time ⁰

by Mark Eltringham • News, Technology, Wellbeing

If it ever seems that you spend a large chunk of your average working day either doing nothing or wasting it on pointless nonsense, then don’t worry about it because that is all perfectly normal. You may already know that just by looking around you, but two new surveys highlight just how much time people consider unproductive each day. The Global Attitudes to Work survey from Qualtrics polled 6,250 employees in 14 countries and found that UK workers believe that 36 percent of the time they spend at work is unproductive. This puts the UK towards the bottom of the international pile when it comes to perceptions of their productivity, a fact perhaps explained by another survey from Workfront which suggest that many Brits are unnecessarily disorganised and spend inordinate amounts of time dealing with non work related emails, looking for lost files and then simply replicating them after fruitless searches.

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March 22, 2016

Third of workers over 50 will retire later than planned, but not all reluctantly ⁰

by Sara Bean • News, Workplace

A third of people aged over 50 who are employed in the private sector are now planning to retire later than they previously thought according to Aviva’s latest Working Lives report. A lack of pension savings (46 percent) is the primary reason for people to postpone their retirement plans, and the amount that would be available through the state pension (32 percent) was also an issue. Not all the reasons given for working longer were negative though, with one in five (21 percent) of those expecting to work longer doing so because they feel they still have a lot to offer their employer. A similar proportion (20 percent) said that job satisfaction has encouraged them to put off retirement. Levels of job satisfaction were highest amongst those aged over 65, with a large majority (86 percent) of private sector workers in that age group saying they enjoy their work, compared with just 57 percent of those aged 18-64.

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March 17, 2016

Poor line management blamed for lack of career progression at work ⁰

by Sara Bean • News, Workplace

A third (33 percent) of UK employees say their career progression to date has failed to meet their expectations, with four in ten (39 percent) blaming poor line management for stifling their ambitions. According to the latest Employee Outlook Survey: Focus on Skills and Careers from the CIPD, a lack of effective training programmes (34 percent) and negative office politics (34 percent) are also to blame. The survey of over 2,000 employees considered the key factors relating to employees’ upbringing, education and workplace that affect whether or not their career progression had met their expectations. It also found that over a quarter (26 percent) of those whose career has failed to live up to their expectations identified poor-quality career advice and guidance at school as a key factor to blame, with three in ten (29 percent) saying they are in the wrong career so cannot show their strengths or potential.

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March 2, 2016

Employers’ attraction and retention rates rise with flexible working offer ⁰

by Sara Bean • Flexible working, Legal news, News, Workplace

Although a quarter of UK workers now regularly work out of the office, there is a still a significant number (39 percent) who don’t know they have the right to request flexible working. Yet according to new research from UC EXPO, conducted amongst 1,000 UK office workers, job roles offering flexible working are more likely to attract a better candidate, with 82 percent of workers saying they would be more likely to take a job that offered flexible working benefits. An additional 71 percent said that the offer of flexible working would help businesses to attract a greater international talent pool. The research finds that the benefits of flexible working are more widely recognised than a year ago, with a fifth (22 percent) of those surveyed having worked at home or remotely more throughout 2015 than in 2014. Productivity concerns around employees working from home is decreasing, with over two-thirds (67 percent) believing that productivity levels either increase or stay the same when they work remotely.

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February 24, 2016

Three workplace performance indicators that may make or break you ⁰

by Matias Rodsevich • Comment, Technology, Workplace, Workplace design

Want to find out how your business is performing? Setting and analysing performance indicators for your company is the best way to forecast and get on track with your business goals. Creating Key Performance Indicators will help you measure your company’s success. While choosing the right KPIs relies upon a good understanding of what is important to the organisation and its workplace , the question is what to focus on? Performance measurement is not just related to collecting data associated with a predefined performance objective or standard. It has to be considered as an overall management system involving prevention and detection in order to meet clients expectations of the service or product you’re offering. Many companies have different methods regarding performance measurement, so how you measure performance says a lot about your company’s objectives and will decide whether they make or break you.

There are two common types of performance indicators: financial and customer focused.

Financial indicators are the most commonly used metrics for performance including: revenue growth rate, net profit, return on investment, among others. In terms of employee performance these are often quantified using output related measurements. These can be useful for growing your company’s finances but companies that focus solely on profit related indicators often face an innovation problem.

A focus on financial goals can put pressure on managers to focus on short term profitability over creativity. Financial indicators also don’t provide a full picture of a company’s performance. Rather than taking risks on new ideas, these companies can become known for creating ‘one hit wonders’ that sell and repackaging past successes. Eventually, quality and customer satisfaction can become compromised and employee motivation drops.

Microsoft learned this lesson at the expense of its top spot in the tech world. Originally a leader in cutting edge technology, after 2000 it began slipping in the rankings against companies like Google and Apple with its inability to keep up with new trends. As these companies began producing paradigm shifting products like the iPhone and Google Maps, Microsoft continued to survive off of its updated versions of Windows Office. Financial indicators demonstrated the company’s shift in popularity but not the contributing factors.

Internally, Microsoft had taken a cut throat approach to performance management called stack ranking. In this system employees were ranked according to their performance, with the top being put in line for promotions and the bottom 5-10% being shown the door. Rather than boosting productivity, this system merely increased competition and discouraged teamwork. Ultimately, instead of being encouraged to collaborate on new ideas, employees had to focus on gaining favor to survive.

Customer success indicators are increasingly seen as the most important performance metric. Some of the main customer centred KPIs include: conversion rate, customer retention, Net Promoter Score (NPS), etc. Due to differing objectives, companies that focus on customer centred indicators focus more on gaining a loyal customer base by producing great quality products, utilizing different marketing techniques and emphasizing a strong customer support service.

An example of this is Riot Games’ ‘Free To Play’ games which helped them to gain a loyal customer base by allowing gamers to play some of their best games for free online. Zappos’ customer service is famous for providing unsatisfied customers with gifts and free shoes to improve their customer experience. Creating a customer service culture is an essential part of their business strategy and the focus of CEO Tony Hsieh’s book Delivering Happiness.

However, for companies that don’t take off straight away, the money and time put into each product can lead to slower profit generation and financial instability. Furthermore, while customer satisfaction is an extremely important key to success, what customers ultimately want are state-of-the-art products. Though customer focused indicators can help you build a loyal client base, they do not necessarily solve a company’s innovation problems.

Companies should use a combination of both financial and customer focused indicators but there is a third key measurement which is essential to meeting your company’s goals.

Why employee centered indicators are so important

More and more companies are beginning to realize the importance of employee centered metrics. These types of indicators include: employee engagement, satisfaction and turnover.

Studies show that higher employee engagement is linked to higher customer satisfaction. When employees are happy at work and believe in their product/company this comes across to customers. Gallup revealed that companies with high employee engagement levels outperformed companies with lower levels of engagement in customer ratings by 10%.

Engaged employees take less sick days. A study by Workplace Research Foundation found that engaged employees take an average of 2.69 sick days annually compared to disengaged employees who take an average of 6.19 days. Most important, they’re motivated to achieve more. Gallup’s study also showed that engaged companies outperform others in productivity by 21% and profitability by 22%.

In fact, the treatment of employees is also an important factor for consumers. Deloitte’s 2015 study on millennials revealed that this generation considers the treatment of employees as the top characteristic of industry leaders, even over profit generation and impact on overall society. Furthermore, “While they believe the pursuit of profit is important, that pursuit needs to be accompanied by a sense of purpose, by efforts to create innovative products or services and, above all, by consideration of individuals as employees and members of society.”

Companies that have employee centered strategies are also more likely to foster innovative environments that promote autonomy and employee ownership. Atlassian became famous for its ‘Shipit’ days during which it actually encourages employees to drop their work and spend twenty-four hours on a creative project of their choice. Allowing employees the freedom to try out new ideas sounds like a great financial risk but it turned out to have great returns. The projects developed during these sessions have resulted in some of the company’s most profit generating products. Atlassian not only dominates Australia’s tech industry, it has also been named the best company to work for the past two years in a row.

More and more companies have started focusing on an employee first strategy: In an interview with Inc. Virgin Atlantic CEO Richard Branson disclosed that the company puts staff first, customers second and stakeholders third. He explains, “If the person who works at your company is not appreciated, they are not going to do things with a smile.” Southwest Airlines, the company consistently reaching the top 10 in employee and customer satisfaction surveys, follows the same ideology. The company does this by motivating employees through its company values and creating an environment that regularly recognizes employees for going above and beyond.

Southwest Airlines follows the same strategy. Founder Herb Kelleher posited, “A motivated employee treats the customer well. A customer is happy so they’ll keep coming back, which pleases the shareholder. It’s just the way it works… They can buy all the physical things. The things you can’t buy are dedication, devotion, loyalty—the feeling that you are participating in a crusade.”

February 23, 2016

Belief in a corporate wellness narrative is more important than action ⁰

by Mark Eltringham • Legal news, News, Wellbeing, Workplace

The complexities of wellness at work are laid bare in a new report from the US based pressure group Global Wellness Institute. The most eye-catching conclusion from The Future of Wellness at Work study is that it’s not actual wellness programmes that do most to boost worker health and productivity, but whether employees identify that company as ‘caring’. The report claims that ‘unwellness’ now costs the US around $2.2 trillion each year, equivalent to 12 percent of GDP. The report is published alongside a white paper which lays out the findings from a survey of American employees. Unlocking the Power of Company Caring gauges how employees feel about their work culture and wellness programmes. The main finding of the two reports is that to understand what has the most powerful impact on employee wellness ‘you must look well beyond the wellness programme’ itself. Instead, the pivotal factor is whether an employee identifies their company as caring about their health and wellness.