March 17, 2017
Artificial intelligence to go mainstream in the workplace by 2020, claims report 0
A new report by Tata Consultancy Services claims that 84 per cent of companies worldwide already see artificial intelligence as essential to their competitiveness while half see the technology as ‘transformative’. The study Getting Smarter by the Day: How AI is Elevating the Performance of Global Companies is based on interviews with 835 major businesses worldwide. It focuses on the current and future impact of Artificial Intelligence (AI) and found that the biggest adopters of AI today are, not surprisingly, IT departments, with two-thirds (67 percent) of survey respondents using AI to detect security intrusions, user issues and deliver automation. However, by 2020, almost a third (32 percent) of companies believe AI’s greatest impact will be in sales, marketing or customer service, while one in five (20 percent) see AI’s impact being largest in non-customer facing corporate functions, including finance, strategic planning, corporate development, and HR.












Implementing new technologies over the next 12 months is of primary importance for senior managers, with nearly two-fifths of finance directors saying digital transformation is one of their greatest priorities. Against a backdrop of economic uncertainty, chief financial officers (CFOs) are focusing on increasing profitability (41 percent) and driving overall company growth (39 percent) in the year ahead, according to research from, 




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March 8, 2017
In a crowd of truths, we can discern and reclaim what it means to be human 0
by Neil Usher • Comment, Facilities management, Technology, Workplace design
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