Commercial property is undergoing tech disruption, but not as some believe

by • Comment, Facilities management, Property, Technology

According to a recent report, executives in the commercial property sector have significant reservations about emerging disruptive technologies such as Big Data and predictive analytics, augmented and virtual reality, Blockchain and driverless vehicles, but see huge potential for process automation. Disruption is a strong word.  It conjures up apocalyptic images and radical interventions leaving unrecognisable outcomes in its wake. Big terms like artificial intelligence, Internet of Things (IoT) and big data bring equally big expectations.  For those of us at ground level, it’s hard to see the cumulative impacts of the many changes taking place around us.  It’s also hard not to share the same view expressed above. Future-gazing is nice to a point, but board level conversations like to take signposts from what is actually happening around them as well, and the commercial property sector is no exception. This sector is undergoing profound disruption but not necessarily from Silicon Valley’s headline grabbers.

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A 300 year old idea explains some of the enduring appeal of the open plan

by • Comment, Facilities management, Workplace design

In the 18th Century the utilitarian philosopher Jeremy Bentham came up with his idea of the Panopticon, a prison building with a central tower encircled by cells so that each person in the cells knew they could be watched at all times. Whether they were observed or not was actually immaterial. Bentham called it ‘a new mode of obtaining power of mind over mind’ and while he focused on its use as a prison, he was also aware of the idea’s usefulness for schools, asylums and hospitals. Bentham got the original idea following a visit to Belarus to see his brother who was managing sites there and had used the idea of a circular building at the centre of an industrial compound to allow a small number of managers to oversee the activities of a large workforce. This is something of a precursor of the scientific management theories of Frederick Taylor that continue to influence the way we work and manage people.

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What P T Barnum can teach us about the facilities management circus

by • Architecture, Comment, Facilities management, Workplace

Does any of this describe you? “You have a need for other people to like and admire you, yet you tend to be critical of yourself. While you have weaknesses you are generally able to compensate for them. You have considerable yet hidden strengths that you have yet to turn to your advantage. Self-controlled on the outside, you are slightly insecure inside. At times you have serious doubts as to whether you always make the right decision. You prefer a certain amount of change and become dissatisfied when hemmed in by limitations. You pride yourself as an independent thinker and do not accept the statements of others without satisfactory proof. But you also think it can be unwise to be too frank in revealing too much about yourself.” Does this sound familiar? Well it should because that is how most people see themselves.

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Over half of workers say they are more productive working from home than a chilly office

by • Facilities management, Flexible working, News, Wellbeing, Workplace

Chilly offices mean that over half (57 percent) of office workers say they’d be more productive working from home when the weather gets colder. Their main reason is that too many workplaces (50 percent) do not handle weather complaints effectively. According to Office Genie’s survey of 1,105 British office workers, only 6 percent of employers encourage staff to work remotely in the colder weather. Bosses are also reluctant to let employees work flexibly instead of freeze, with only 16 percent of companies adopting flexible working patterns in the colder months. Even simple provisions such as supplying additional heaters are not in place in 70 percent of offices – failing to comply to the government’s Health and Safety Executive’s advice. Of the 1,105 office workers we surveyed, 50% said complaints about office temperatures aren’t dealt with effectively by management. And while HSE guidelines state workplaces shouldn’t dip below 16°C but when we asked workers their ideal office temperature, 20°C was the resounding answer.

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Government targets 50 percent cut in greenhouse gases from the built environment

by • Environment, Facilities management, News, Property

The UK government has set some ambitious targets for construction and the environmental performance of buildings following the announcement of a Sector Deal for the construction sector. The sector deal was an integral part of the Industrial Strategy White Paper published earlier this week. In a statement, Business and Energy Secretary Greg Clark revealed more details of the deal supported by £170m of government investment and £250m of match funding from the built environment sector. The announcement sets out ambitious new targets for the built environment and infrastructure including a 50 percent reduction in greenhouse gases and a third reduction in the costs of construction and whole life costs of buildings.

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Tech faults and slow Internet speeds negatively impact productivity

by • Facilities management, News, Technology, Workplace design

Almost eleven working days are lost every year as a result of technology faults and failures a new report claims and complaints of slow Internet speeds compound the issue. A survey of 2,000 UK workers commissioned by IT provider Probrand.co.uk claims that 262 hours and 43 minutes are lost every year due to technology faults and failures, the equivalent to almost 11 working days each year. The majority of workers (76 percent) said that the technical faults they experienced directly impacted their productivity in work. More than half (54 percent) of workers said that most of the faults they endure are due to their computers crashing or running slowly. But the research also found that 48 percent of respondents blame poor internet speeds and connectivity problems for working hours lost. When faced with a technical issue, more than 1 in 3 (35 percent) workers would turn to a colleague first instead of an IT support provider, while 32 percent would search for solutions to technology related issues before contacting their technical support team. 

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Seven workplace stories that have focused our minds this week

by • Facilities management, Technology, Workplace, Workplace design

Innovation in real estate: it’s now or never

Is this the office that people really want?

We only have a ten percent chance of making AI safe

Good thinking might be your silver bullet

The once enlightened approach to staff wellbeing and engagement at Barclays

Drones will reshape how we build cities (registration)

Law firms average arrive and leave times

Image: Simon Heath

It’s just life now: Debra Ward in conversation with Mark Eltringham

by • Facilities management, Features, Podcasts, Property, Technology, Workplace design

There is currently a great deal of talk about the way people experience the workplace. It is a subject linked to the changing nature of work but also a growing awareness that the old demarcations of time and place are falling, and with them the demarcations between the workplace professions.  This subject may be topical but it has been a long term preoccupation for today’s guest on the podcast Debra Ward. Earlier this year Debra joined JLL in the new role of Strategy & Growth Director and one of her first aims has been to focus on the firm’s approach to human experience. This is encapsulated in a major global report on the subject but it’s one that Debra has always championed in here previous roles with MITIE, Macro and Condeco.  Debra is forthright, informed, bright and passionate. Everything you need in a podcast in fact.

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Nearly a quarter of UK employees admit to being unproductive at work

by • AI, Facilities management, News, Technology, Workplace

 

Almost a quarter (23 percent) of UK employees rate themselves as ‘unproductive’ at work, equating to seven million of the nation’s total workforce. Perceived productivity slips even further amongst Generation Z employees. When asked to rate their productivity out of ten, with ten being the highest possible number, 28 percent of Generation Z employees gave themselves an ‘unproductive’ score between 0 and 6, compared to the national average of 23 percent. At a time when improving the UK’s labour productivity is high on the agenda, the survey of more than 3,000 UK employees claims there is an untapped opportunity for employers to help boost workforce productivity. However, the research highlights some of the steps businesses can take to increase productivity. This includes both technological, by providing a digital workplace and cultural, by helping to create a successful team environment.

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Seven workplace stories we’ve been reading this week

by • Facilities management, Features, Flexible working, Technology, Workplace design

UK law firms chop staff space despite headcount growth

What 15 minutes of solitude does for your emotions

Like it or not, popularity at work still matters

How younger men can help to break the glass ceiling

What do small businesses really contribute to the economy?

What technology will mean for traditional real estate models

Poor posture in people with disabilities can be fatal

Image: Claremont Group Interiors

Deus ex machina; what will the coming era of automation and robotics mean for the workplace?

by • AI, Events, Facilities management, News, Technology, Workplace design

The only two things we know for certain about the era of robotics and automation in the workplace are that it will be with us far sooner than many of us expect, and its implications will be far reaching and unlike those most routinely anticipated. However, a clear picture is beginning to emerge about its implications for workplace designers and managers as well as property owners and workers themselves. On 23 November at an event hosted by Vitra in London, a panel of workplace and technology experts including Neil Usher, Kerstin Sailer and Mark Eltringham will present the most up to date thinking on the subject, challenge preconceptions and myths and illuminate a world that is just around the corner. If you’re interested in attending please email rsvp_uk@vitra.com. Full details below.

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Office rents begin to fall in Central London as Brexit uncertainty bites

by • Cities, Facilities management, News, Property

Office rents have begun to slip across Central London, and the chief reasons could be uncertainty around the outcome of the Brexit talks and the UK seemingly missing out on the rising level of global trade, suggests Cluttons’ London Office Market Bulletin Autumn 2017. While the report highlights that many locations in Central London have seen headline office rents hold steady for the better part of two years, rent free periods have been moving out in order to sustain this, but now appear to be at a critical tipping point, level, which is driving some landlords to consider alternative incentives, such as delayed completions. Freddie Pritchard-Smith, Head of commercial office agency at Cluttons said: “Many firms remain nervous about making a long-term commitment to more space, choosing either flexible overflow space or to reconfigure within their existing office. The exception to this of course remains the serviced office and TMT sectors, who have helped transactional levels in the West End to surpass 4 million sq ft already this year, which is paradoxical to the falling rental conditions.”

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