May 5, 2016

Facilities management is about great service, not trying to do everything

by Simon Heath • Comment, Facilities management

An article in The Guardian newspaper once sought to lift the veil on the extent to which Serco is entangled in the running of infrastructure in the UK and overseas. One of the questions posed was: Is there any limit to the fields they work in? Serco’s response was: “We operate in a range of markets and geographies, which means we are well placed to bring a wide range of experiences and knowledge to help customers with the challenges that they face.” Now, that’s the sort of phrase that will be familiar to anyone who has visited the website of a service provider or has written a bid in response to a tender for a contract. It is the way that providers wish to sell themselves. We can do more. We can do everything. We can do it anywhere. And if we can’t, we’ll get someone else to do it in one of our uniforms in the hope you won’t notice. We’ll save money. We’ll do it for less. We’ll do it with fewer people.

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April 26, 2016

Men paid more after having kids, as mothers’ pay and prospects diminish ⁰

by Sara Bean • Comment, Flexible working, Workplace

We’ve observed at Workplace Insight that the reason many women fall behind men in terms of pay and promotion may not be due to direct gender discrimination but becauses when women start having children, they’re penalised for needing a more flexible working arrangement. This theory has been borne out in a series of surveys and now the latest one shows how stacked the job market is against working mothers. According to a new report by the TUC, fathers working full-time get paid a fifth more than men with similar jobs who don’t have children. The report shows that dads who work full-time experience, on average, a 21 percent ‘wage bonus’ and that working fathers with two children earn more (9 percent) than those with just one. The findings are in stark contrast to the experience of working mothers, says the report. Women who become mothers before 33 typically suffer a 15 percent pay penalty.

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April 21, 2016

How and why Millennials are shaping the future of remote working ⁰

by Sara Sutton Fell • Comment, Facilities management, Flexible working, Workplace, Workplace design

The future is here. Millennials, the youngest generation in the workforce, are now the majority generation at work. Their potential impact has been discussed for decades, but we’re finally seeing results, as this generation not only enters the workforce, but assumes management-level roles, makes their voices heard, and shifts how we approach work. But why does the Millennials attitude and approach to work have such an impact on how, when, where, and why we all work? And why should employers pay attention? It’s because this generation is shaping remote working. They’ve got sheer numbers behind them. In 2015, Millennials surpassed Generation X to become the largest generation in the American workforce. The vast majority of Millennials want flexible work options, especially the ability to work remotely. In survey after survey, Millennials, more than any generation previously, say that work-life balance and remote work is important to them.

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April 20, 2016

400 years on, the Bard continues to influence Britain’s workplaces ⁰

by Mark Farrar • Comment, Workplace

It has been well reported that Saturday (23rd April) marks the 400th anniversary of the death of one of Britain’s most famous literary geniuses, William Shakespeare. The reasons for his enduring popularity are clear, as the website Shakespeare Online points out, if you cannot find words to express how you feel about love or music or growing older, Shakespeare can speak for you. What is somewhat less known is that Shakespeare is credited with coining over 1700 words that are now in use in English, generally through changing nouns into verbs and verbs into adjectives, connecting existing words and, in some cases, coming up with wholly new creations. To mark the occasion, the Association of Accounting Technicians (AAT) has selected five words that the playwright brought into our language which are heard up and down businesses throughout the UK on a daily basis.

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April 17, 2016

How can commuting to your choice of office affect staff productivity? ⁰

by Darren Bilsborough • Comment, Facilities management, Flexible working, Property

To say that I am obsessive about the subject of productivity in the workplace is an understatement. It is integral to much of the subject matter I write about, including the core theme contained in my book Don’t Worry About The Rent. Whilst undertaking research, it was important for me to get to the bottom of the decision making processes that many businesses go through when choosing office space. I was well aware of the predisposition for the commercial real estate industry to ask questions around size, cost and location, but I was particularly interested in what other issues might rise to the surface and become “top of mind” for management to consider around office choice. Predictably, I found that tenant surveys, including those undertaken by Colliers International confirmed that the two major issues management would consider were size and cost. The next biggest issue however was a surprise and it related to concerns around commuting.

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April 12, 2016

Women who feel valued at work will help close the gender pay gap ⁰

by Mark Bull • Comment, Flexible working, Wellbeing, Workplace

There has been much debate around the gender pay gap but aside from any instances of obvious gender discrimination is the controversial fact that women appear to be more afraid of asking for a pay rise than men. According to a recent survey by Randstad 72 per cent of women are afraid even to ask for a raise for fear of jeopardising their existing position. This clearly shows there is work still to be done to encourage women to ‘lean in’. When people start questioning the value they bring to a company they are less likely to put themselves in the spotlight, or under scrutiny, by asking for a raise or a promotion, and the key to increasing confidence is by getting genuine feedback on work performance. If you know that your work is getting recognised by colleagues and you are being praised for it, then you are more likely to understand the value of the work you are doing, regardless of what industry you are in.

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April 11, 2016

What our enduring love of wooden office furniture tells us about how we work

by Paul Goodchild • Comment, Furniture, Workplace design

As the office continues to evolve so too do the materials used within it. While many corporate headquarters make liberal use of brushed steel, aluminium and glass, an ancient, well loved and sustainable material is becoming increasingly popular all over again. Wood never went away, of course, but the latest ideas about office design seem to have given it a new lease of life as a material. In part this is down to an inherent love for wood, but it is also acknowledges the aesthetic and functional crossover between the office and other places where we work such as cafes, hotels and homes. Nowhere is this more apparent than in the new generation of commercial office furniture designs. In many ways they hark back to the 1950s when the British were introduced to modernism in no uncertain terms. This design movement led the British to reject dark woods and embrace new forms and materials including lighter, arguably more natural woods.

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April 6, 2016

What Johan Cruyff can teach us about the contemporary workplace ⁰

by Andrew Brown • Comment, Facilities management, Workplace design

The Dutch (and to an extent, their north European neighbours in Scandinavia) are regarded as leaders in ideas on how to improve employee engagement, productivity, wellbeing and basically putting people ahead of the capital asset. It’s why people are heading off to Amsterdam this week for the Smart Workplace Design Summit. What you might not know is that this whole approach is deeply rooted in Dutch culture. There is a distinct Dutch way of doing things. FM World is planning to explore this in a forthcoming issue in May. In the article readers will hear from organisations like Veldhoen and their adherence to the concept of activity based working (ABW). Veldhoen has a philosophy about workplace and how to improve an organisations performance. It all hinges on ABW. They won’t bother working with you unless you buy into their way of doing things. This is very Dutch. And why not. It works: Veldhoen get results.

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April 5, 2016

Scientific management and the enduring love of the open plan office

by Mark Eltringham • Comment, Furniture, Technology, Workplace design

There are many reasons why organisations like open plan offices. When it comes to making the business case for them however, firms prefer to talk about some more than others. So while they prefer to focus on the argument in terms of how openness can foster better lines of communication, collaboration, teamwork and team spirit, they talk rather less about the fact that the open plan is a lot cheaper than its alternatives and how they like it because it allows them to keep an eye on what people are doing. In theory, a great deal more of this surveillance now happens electronically so the need for physical presence should be less pressing, but the residual desire to see with one’s own eyes what people are doing remains. This is the instinct that constrains the uptake of flexible working and also means that there is a hierarchical divide in who gets to decide where they work.

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March 31, 2016

Government needs to wise up to the Fourth Industrial Revolution ⁰

by Mark Eltringham • Comment, Property, Public Sector, Technology

Last week, the UK Government passed the latest bill to pave the way for the creation of HS2, the high speed rail line that will initially connect London with Birmingham and later cities like Sheffield, Manchester and Leeds. Most of the criticisms of the line are focussed on its financial and environmental costs, impact on the wider rail network and (frankly poor) design. We can grant the project’s proponents all of their arguments countering those points and still we are left with a perhaps more fundamental problem. We are now committed to creating a train that will monopolise the resources available to public transport for the next twenty years and exist for more than a hundred, but without considering the world in which it will arrive. I’d go further and suggest that even as its tracks are laid, the world around it will already have left it behind, leaving it as an impressive but doomed testament to hubris, old tech and failure of imagination.

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March 31, 2016

Flexible workspace underpins Hong Kong’s status as Asia’s hub ⁰

by Sean Lynch • Cities, Comment, Flexible working, Property

Despite the challenging cost of real estate and general commercial life in Hong Kong, startup activity in the city has seen exponential growth in the last few years, fuelled in part by new and innovative approaches to occupying workspace. The conventional Hong Kong office market is, famously, the most expensive of its kind – making it challenging for small and medium sized businesses to enter the market via this form of space. Despite this, the region’s startup scene is booming. According to an InvestHK survey, over 1500 startups bloomed in Hong Kong in 2015, which is a 46 percent increase compared to the previous year. And those numbers are likely to keep growing. So the question is, how do cash-strapped entrepreneurs, startups and other businesses manage to establish a base in this thriving city, despite these challenges, and what lessons does Hong Kong’s experience have for the rest of the world?

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March 30, 2016

Isn’t it time that UK businesses thought more like the Scandinavians? ⁰

by Richard Morris • Comment, Facilities management, Flexible working, Wellbeing, Workplace

The clocks went forward on 27^th March meaning darker mornings and lighter evenings – at least for a time. But the standard working day doesn’t reflect such changes, with commuters setting out in darkness to make a fixed 9am start. The changing of the clocks raises interesting questions about the UK work model. Why does UK business persist with the 9-5? We know that commuting in and out can be stressful and detrimental to productivity – not to mention expensive. So why do we continue to do it? Why is the UK’s workforce all boarding the same trains to arrive at the office at the same time? Today, the very notion of the 9am start to the working day should seem archaic. Sweden – often a forerunner of best practice when it comes to wellbeing – recently introduced a 6-hour working day in a bid to reduce sick leave and make staff happier. To date, there has been no hard analysis of results, but anecdotal evidence suggests a healthier, more engaged workforce.